Gwynedd Mercy University
AY2024-2025 Graduate Academic Catalog
of the remedy proposed by the Dean . The Provost and Vice President for Academic Affairs will forward his or her decision to the complainant , respondent , and the Dean .
The Provost and Vice President for Academic Affairs ’ decision is final and cannot be appealed .
Interstate Complaint Process ( NC-SARA ): To ensure compliance with state authorization requirements , GMercyU is a member of the National Council for State Authorization Reciprocity Agreements ( NC- SARA ). SARA is an agreement among member states , districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education . As part of our participation in NC-SARA and in compliance with Federal Regulations for Title 34 Education § 668.43 ( b ) Institutional Information , Gwynedd Mercy University provides current and prospective students enrolled in online courses with information for filing complaints . The University strives to resolve complaints in a fair and timely manner . Students residing outside of the State of Pennsylvania while attending Gwynedd Mercy University who desire to resolve a complaint should refer to the University ’ s grievance procedures . If after following the University procedures the issue is not satisfactorily resolved internally and the student seeks additional resolution , the resources below may be used to file complaints in the student ’ s state or the institution ’ s accrediting body .
Student complaints relating to consumer protection laws offered under the terms and conditions of the State Authorization Reciprocity Agreement ( SARA ), must first be filed with the institution to seek resolution . SARA consumer protection provisions require the Institution ’ s Home State , through its SARA Portal Entity , to investigate and resolve allegations of dishonest or fraudulent activity by the state ’ s SARA-participating institutions , including the provision of false or misleading information . The student should begin the complaint process with the institution and if resolution is not found , the student would contact the Institution ’ s Home State SARA Portal Entity . For more information , please visit https :// ncsara . org / student-complaints .
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