Golf Genius International GG Sales Doc 3.0 | Page 8

CONTACT Craig Higgs [email protected] SS WORK MORE FUN FULL SU MORE REVENUE FULL SUP Here at Golf Genius we passionately believe in one other thing – our commitment to supporting our customers. Service is a big part - a very big part – of our product. Our investment in support staff, both in numbers of support team members and their product expertise, is unmatched. In fact, more than 40% of our staff are PGA qualified and know golf as a result. It’s this knowledge that helps us to provide support when it is needed, where it’s needed in organising golf events. We know that the tournament management process can be challenging to manage, that event complexity is not unusual, and that the need to have assistance even during tournament play is always a possibility. You deserve, and can expect, fast and knowledgeable product support from the Golf Genius support team. We use a sophisticated system to route customer questions to support representatives, who can perform “problem determination” and then work with the custom to resolve the issue as quickly as possible. Last year, the average time to respond to a custom support question was less than 10 minutes.