Golf Genius International GG Sales Doc 3.0 | Page 8
CONTACT
Craig Higgs
[email protected]
SS WORK
MORE FUN
FULL SU
MORE REVENUE
FULL SUP
Here at Golf Genius we passionately believe in one other thing – our
commitment to supporting our customers. Service is a big part - a very big
part – of our product.
Our investment in support staff, both in numbers of support team members
and their product expertise, is unmatched. In fact, more than 40% of our staff
are PGA qualified and know golf as a result. It’s this knowledge that helps us
to provide support when it is needed, where it’s needed in organising golf
events.
We know that the tournament management process can be challenging to
manage, that event complexity is not unusual, and that the need to have
assistance even during tournament play is always a possibility. You deserve,
and can expect, fast and knowledgeable product support from the Golf
Genius support team.
We use a sophisticated system to route customer questions to support
representatives, who can perform “problem determination” and then work
with the custom to resolve the issue as quickly as possible. Last year, the
average time to respond to a custom support question was less than 10
minutes.