Golf Genius International GG Sales Doc 2.0 | Page 8

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Craig Higgs
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CASE STUDY - FULL SUPPORT
FRILFORD HEATH
Here at Golf Genius we passionately believe in one other thing – our
commitment to supporting our customers. Service is a big part - a very big
part – of our product.
Our investment in support staff, both in numbers of support team members
and their product expertise, is unmatched. In fact, more than 40% of
our staff are PGA qualified and know golf as a result. It’s this knowledge
that helps us to provide support when it is needed, where it’s needed in
organising golf events.
We know that the tournament management process can be challenging
to manage, that event complexity is not unusual, and that the need to
have assistance even during tournament play is always a possibility. You
deserve, and can expect, fast and knowledgeable product support from the
Golf Genius support team.
We use a sophisticated system to route customer questions to support
representatives, who can perform “problem determination” and then work
with the custom to resolve the issue as quickly as possible. Last year, the
average time to respond to a custom support question was less than 10
minutes.
Frilford Heath Golf club in Oxfordshire, England, uses Golf Genius
extensively to administer all of its open competitions and club majors, as
well as its inter-club knock-out events.
Golf Manager, Daniel Blesovsky, was quick to praise the after-sales support
that Golf Genius provides, commenting, “Enhancing the events for members
and visitors is key but making competition management more professional
and efficient is great for the team here, they have more time to be proactive
with the membership.
“I cannot fault the service we have had from Nick and the team, whenever
we needed help setting up competitions or deciphering the most
complicated formats Nick was on hand to help and as ever with remote help
when I was unable to find the solution he could dial in and fix the problem
for me. Inevitably this would be at the weekend when any other helpdesk is
difficult to get hold of, not in this case. Thank you for the support!”