GSAIR 2024 32
AUTOMATION
Serviced apartment operators ’ automation in the last twelve months has centred on guest communications ( 65.45 %); mobile apps / check-in ( 34.55 %) and Property Management Systems ( 30.91 %).
In 2023 , their focus was on PMS ( 73.6 %), self-service check-in ( 49.6 %) and mobile apps ( 31.2 %).
In the next twelve months , operators say their focus will be on mobile apps ( 27.27 %), PMS ( 25.45 %) and guest communications ( 23.64 %).
Fig . 19 Operators ' automation focus 2024