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EDITORIAL TEAM
Joanna Cross Chief Operating Officer , Ariosi
Joanna ' s journey in the hospitality sector began at the Four Seasons Hotel in Sydney in 2001 . In 2005 , she moved to London and joined the team at COMO Metropolitan Hotel . Her interest shifted to serviced apartments in 2006 when she joined SilverDoor . Transitioning to the operational side of the sector in 2015 , Joanna gained experience at both Supercity Aparthotels and Clarendon Apartments over the course of several years . In 2022 , she rejoined Habicus Group and later in November of the same year , launched Ariosi Group Limited , a specialist serviced apartment consultancy .
Mark Harris Contributing Editor
Mark joined the business travel industry in 1990 , has been a Director of Travel Intelligence Network since 2005 and originated GSAIR . He was voted the business travel industry ’ s Personality of the Year in 2006 and has notched up four Business Travel Journalism Awards . TIN ’ s output includes over a million words in reports , white papers and blogs , co-creation of the Serviced Apartment Awards and hosting many others . After lunch , he is chairman of the PitchingIn Northern Premier League and an FA councillor .
Shani Clarke Client Manager , Ariosi
Shani began her journey in the serviced apartment industry in 2013 with SilverDoor , joining their Account Management team . Working from the ground up , she quickly learnt about the extended stay and corporate housing industry advancing her to the position of Account Manager where she led a team catering to global mobility and travel management clients . Her career progressed as Sales Manager at the Londonbased property operator Cycas Hospitality . Now , with over a decade of experience , Shani is Client Manager at Ariosi Group Limited , utilising her diverse expertise to support all areas of the business .
Alice Bazzi Marketing Manager , Ariosi
Although new to the serviced apartment industry , Alice holds substantial experience in marketing and content strategy . Having recently finished her Diploma in Professional Marketing with The Chartered Institute of Marketing , she has developed marketing and content strategies in the Tech and Publishing industries , showing a strong interest in start-ups . Alice now oversees all marketing and content aspects at Ariosi , drawing on her extensive experience to drive projects forward .
Alison Willis GSAIR Project Manager , Ariosi
Alison began her career in the industry 22 years ago as a placement student with Holiday Inn . Her journey has since included working in all elements of the business travel and meetings industry . Including hotels , venues , and agencies . Alison also led the partner relationships team at SilverDoor from 2016-2018 . Most recently Alison was a Senior Client Programme Manager for SilverDoor , managing a portfolio of global clients and their business travel and mobility programmes . In 2024 she brought her wealth of industry knowledge and long-standing corporate relationships to GSAIR .