Global Market Research Company US Global Enterprise Unified Communication & Collabor | Page 10

Product Overview
Enterprise Unified Communication & Collaboration (UC&C)
Enterprise UC&C is a fusion of enterprise communication services including voice, video conferencing, instant
messaging, email, etc., and collaboration tools, such as screen sharing, calendar, spreadsheets, etc., integrated
into a single platform to aid enterprises across the globe build efficient enterprise communication and
collaboration channels.
Enterprise UC&C helps organizations perform Real-Time Communication and collaboration, and uplifts enterprise
productivity, increases collaboration among teams, reduces IT costs, minimizes telephony cost, etc.
UC&C can be further bifurcated on the basis of application in enterprises:
Enterprise Collaboration: It allows employees of an enterprise to work together on a project and share
information among each other. Document sharing, video conferencing, etc., are some of the technologies that
ensure collaboration among employees from multiple geographical locations simultaneously.
Enterprise Telephony: Enterprise telephony is a combination of traditional telephony and IP telephony. IP
telephony uses Internet Protocol to facilitate interaction between distant parties by enabling digital transmission
of voice, fax, text, etc.
Contact Center: Contact center, also known as e-contact center, is a centralized location for managing
customer information. Contact center uses UC&C technologies such as Voice over IP, email, instant messaging,
etc., and aids enterprises in uplifting customer experience.
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