Global Info Reports Intelligent Virtual Assistants | Page 5

3. Persistence
One thing that is progressively vital for brands isn't just to be available on different
channels, yet in addition to keep up consistency over those channels. So when a client
begins a discussion on the telephone, they can lift it up again by means of email, chat or
content. Chabot’s don't keep up this unique circumstance, so clients need to begin once
again when they start interacting on another channel. This can be extremely harming to a
reputation of brand, since it doesn't give the client a consistent experience.
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