Global Info Reports Application of Chatbots in Business | Page 2

A Chatbot alos known as "Chatter Robot" is a software program that imitates human
discussions in its natural format including content or spoken dialect utilizing artificial
intelligence techniques, for example, Natural Language Processing (NLP), audio analysis,
and image and video processing. The most intriguing component of the bots is that they can
learn from the interactions that have taken place in the past and end up clever and more
intelligent over the time. Chatbots function in two different ways- rule based and smart
machine based. Chatbots that are rule based give predefined reactions from a database that
are based in light of the keywords that are useful for the search. Nonetheless, chatbots that
are based on smart machine acquire its abilities from Artificial Intelligence and Cognitive
Computing and adjust their conduct in view of the client interactions.
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