SMART HOSPITAL OF THE YEAR IN ASIA PACIFIC
THOMSON HOSPITAL KOTA DAMANSARA
Thomson Hospital Kota Damansara ( THKD ) is known for its innovative approach to healthcare , using cuttingedge technology combined with compassionate care to deliver high quality service to its patients and customers .
Its win of Smart Hospital of the Year in the Asia-Pacific is testament to its endeavours to constantly improve its systems and processes . Ever since the COVID-19 pandemic and ensuing lockdowns , THKD has escalated its digital upgrades which had already been in place .
Telemedicine These initiatives include telemedicine . Digital consultations are quickly gaining increased usage globally and has been forecasted to be an integral part of medical care in the near future . Named Thomson Hospital Online , this telehealth platform allows patients to connect with doctors directly via video consultation from the comfort of their homes or wherever they choose . The online consultation by THKD and TMC Fertility lets patients get follow-up consults and second opinions from our specialists .
Drive Thru Services Another smart hospital initiative was to create a range of drive through services . This enabled patients and customers to spend little to no time inside the hospital , thus reducing the spread of infections especially during the COVID-19 period . The Drive Thru range of services at THKD included Drive Thru COVID-19 test , Drive Thru Blood Draw and MedEx ( Medication
Irene Kwan
Express ) which consist of Drive Thru Medication Dispensing and home delivery of medication .
Queue Management System With THKD ’ s more advanced online appointment and live queue system , our patients and customers will enjoy a faster , more convenient journey when visiting our hospital . Using the system , customers can track their place in the queue , all the way from making an appointment to settling the bill . With the live queue tracking service , patients can plan their time in going to their designated clinic or counter , thereby cutting down on queues and waiting time .
Patient Flow THKD rolled out the THKD Xperience Flow app , which provides real time updates to patients as they go through the outpatient , admission or discharge process .
Digital Transformation Currently , THKD is in the process of upgrading its hospital systems , which is to implement an integrated HIS-EMR-ERP system . This integrated system comprises of three main sections : ERP ( enterprise resource planning ), HIS ( hospital information system ) and EMR ( electronic medical record ). The ERP module relates to the management of stock and inventory , HIS on the management of patient and patient accounting , and EMR on ordering of medication , tests and charting . Taken together , the system integrates every flow throughout the hospital , from the time the patient makes an appointment , to the amount of consumables and drugs being used to treat them , to the final summary of what happened to the patient in the hospital throughout their journey .
Taken together , these smart systems will allow THKD to gain an advantage in this increasingly digital world , and create speed , efficiency and better services to patients and customers .
118 SEPTEMBER 2022 GlobalHealthAsiaPacific . com