Global Health Asia-Pacific Dec 2021-Jan 2022 Dec 2021 - Jan 2022 - Page 111



The beginning Conceptualised by industry players with more than 10 years in the industry , Mirage Aesthetic first opened its doors in 2016 . Mirage ’ s mission is to provide unparalleled service to their clients and journey with them in achieving their desired results through the aesthetics industry ’ s latest and most cutting-edge technology . Having three botanically-themed outlets across Singapore , Mirage ’ s very first outlet is located in Tanglin , with two subsequent outlets opening at Westgate and Scotts Square Orchard . Each outlet is designed to transport its customers to an aesthetic wonderland , a place to rest and rejuvenate , to slow down time , trim and tone the body , enhance one ’ s smile , the ultimate aim to achieve the perfect you .
It ’ s all or nothing Quality is something that cannot be compromised .
To stay at the forefront of the industry , Mirage constantly updates its treatment offerings with the latest technology in aesthetic devices and specialised skincare products from Korea to customise the perfect solution for every skin type . Each aesthetic device and skincare product that is brought in goes through intensive R & D and a series of testing to ensure standards of quality and efficacy are met .
Set out to honour safe , reliable and competent treatments , Mirage Aesthetics ’ business philosophy is founded on the interpretation of offering high quality treatments to help individuals overcome their concerns and
Mika Hayashi
achieve their desired goals . Apart from offering just facial treatments , Mirage Aesthetic also offers a variety of treatments . These include bespoke body treatments , hair removal treatments , and teeth whitening treatments .
Mirage ’ s signature services include its Instant Korea BB Glow Facial treatment which gives the skin a highly coveted radiant glow and RF Nano Crystallize Hyaluronic Skin Booster that helps tired skin regain its youth and moisture . Endorsed by many local celebrities and influencers , the LED Teeth Whitening is another favourite and helps the teeth achieve eight shades lighter in a single session .
The spirit of service Mirage Aesthetic follows the principal of being customer-centric , placing customers ’ needs as the top priority and strives to go the extra mile to understand and exceed expectations . Every step of the customer ’ s experience from pre to post treatment are considered to add value to their journey with Mirage . The brand listens to its customers and constantly gathers feedback to continuously improve its services and treatments provided . The spirit of service differentiates Mirage from the rest of the competition . Through listening and improving , strong relationships and even friendships have been forged with customers .
To connect with its customers , Mirage Aesthetic makes full use of social media platforms and electronic direct mail ( EDM ) to update customers on the latest events and treatment promotion offerings . Periodically , attractive giveaways , contests and private events are also held to engage and deepen the bonds formed .
The company also invests generously in technology , staff training , and process improvement exercises to ensure that staff are professionally trained and equipped with the right tools and knowledge to serve each customer .
Besides the brand ’ s valued customers , Mirage Aesthetic also reaches out and gives back to the community quarterly . With a soft spot for the elderly , past community outreaches were in collaboration with charities to hand out basic necessities to elderly who are living alone . These acts of kindness also reiterates the importance of service and strengthens the tight knit bond in the company .
GlobalHealthAsiaPacific . com DECEMBER 2021 - JANUARY 2022