Global Health Asia-Pacific Best Hospitals Awards 2021 - Page 77
ORTHOPAEDIC SERVICE PROVIDER OF THE YEAR IN THE ASIA-PACIFIC
KPJ TAWAKKAL KL SPECIALIST HOSPITAL
As one of KPJ Healthcare Berhad ’ s tertiary hospitals , KPJ Tawakkal KL Specialist Hospital is always passionate in delivering quality healthcare to our patients . We pride ourselves in our ability to offer Orthopaedic patients a seamless experience in diagnosis and treatment towards restoring mobility . We also see the importance to not only treat , but also to raise awareness about prevention , management , treatment and education to improve bone and joint health .
“ As life expectancy continues to increase and as the population becomes more aware and involved in the many sports activities , we are seeing an increase in the number of people suffering from injuries and disorders associated with bones , joints , tendons , muscles , ligaments and nerves . All this leads to serious complications if left untreated ,” said Noreen Haji Abdul Rashid , CEO of KPJ Tawakkal KL Specialist Hospital on receiving this year ’ s Global Health Asia-Pacific award for Best Orthopaedic Service Provider of the Year in the Asia-Pacific .
“ Winning the Global Health Asia-Pacific Orthopaedic Service Provider of the Year Award for the fifth consecutive year is an achievement which is only possible with hard work and continued enthusiasm by our team . We aim to provide world-class Orthopaedic Services beyond borders with a strong , dedicated specialised team of experts and state-of-the-art facilities towards a seamless patient experience ,” she continued .
“ It is quite a challenge to stay ahead , year after year , but we manage to do this by keeping ahead of the curve . We have equipped our services with excellent technology and skills to improve surgical techniques , outcomes and patient safety .
Puan Noreen Abdul Rashid , CEO KPJ Tawakkal KL
For instance , we have made a progressive investment of RM30 million over the last 10 years in the latest technology , techniques and facilities .”
KPJ Tawakkal KL ’ s niche in this space has led the hospital to set-up its Orthopaedic Centre of Excellence ( OCoE ) which houses Malaysia ’ s first Digital Operating Theatre ( DOT ) with a dedicated navigation system that use the latest technology to connect medical equipment and health systems . This seamless integration will simplify processes , save time and ultimately create better patient outcomes .
The OCoE offers state-of-the-art orthopaedic rehabilitation equipment such as the ALTER G Anti-Gravity treadmill , ALTER G Bionic Leg and the BTE Primus Work Simulator , some of which are the first to be offered in Malaysia .
“ Amidst the state-of-the-art facilities , we are aware that human capital development is still the most challenging . Having updated facilities and leadingedge technology means little without the experienced specialised nursing team and dedicated Physiotherapists who provide personalised care for our patients to assist in speeding up their recovery process .”
“ This award recognises the handywork and dedication of our team of surgeons , nursing , physiotherapist , marketing and the International Patient Centre ( IPC ) personnel , together with the management . This award will definitely act as a motivation and inspiration to strive for bigger success under the belt of orthopaedic treatment ,” she added .
Since 2015 more than 11,200 surgeries were performed with a 98 % recovery rate and zero infection rate in all orthopaedic cases .
“ Recognising that knowledge sharing is very important , our experienced orthopaedic surgeons have taken the initiative to actively teach and share latest techniques and method of surgeries . In addition to holding discussions to resolves issues and outcomes to achieve best practices , locally and abroad to surgeons , general practitioners , medical and post-basic students , nursing , healthcare providers as well as the public at large .”
“ Our strong and structured marketing team has also contributed significantly in creating awareness and interest among the general public , be it local or international patients through social media and various online platforms such as webinars , webcast LIVE Surgery , Facebook and Instagram LIVE ,” said Noreen .
As a Malaysian Society for Quality in Health ( MSQH ) and Integrated Management System ( IMS ) accredited hospital , KPJ Tawakkal KL sees digitalisation becoming an integral part of its ongoing efforts to provide quality healthcare , as KPJ Tawakkal KL has observed that telemedicine is seemingly one of the key offering to bring healthcare services closer to patients .