Global Health Asia-Pacific Best Hospitals Awards 2021 - Page 34



The gold standard for hospitals in Cambodia Standing in the middle of the CBD is one of the best , if not the top , hospital in the entire Kingdom of Cambodia : Royal Phnom Penh Hospital .
Since it was established seven years ago , Royal Phnom Penh Hospital remains unmatched among the many medical institutions in Cambodia in terms of reliability , efficiency , and quality of care .
This year , Royal Phnom Penh Hospital was named “ Best Hospital in Cambodia ” by Global Health Asia-Pacific , which cited the hospital ’ s high standards of care and excellence in fighting the COVID-19 pandemic .
Last year , Royal Phnom Penh Hospital became the first private hospital in Cambodia to accept international COVID-19 patients .
Royal Phnom Penh Hospital is the only hospital accredited by the Joint Commission International ( JCI ) in the entire country . In Southeast Asia , only a few hospitals have received the same accreditation .
According to Hospital Director Narintara Boonjongcharoen , Royal Phnom Penh Hospital has been working closely with JCI to maintain the standard and improvement of care since June 2017 .
“ We have been working closely with the JCI and our network hospitals in the BDMS Group to maintain international standards of care for patients and their families ,” he said .
“ The hospital has differentiated itself with high , accredited international standards of care by working with the Joint Commission International year-round and getting an accreditation every three years . We care for patient experience , pa-
Narintara Boonjongcharoen M . D . Hospital Director
tient and family rights and everything is working around the patient as a patientcentred care model ,” the hospital director added .
The hospital provides a wide range of acute care services in internal medicine , surgery , paediatrics , and obstetrics and gynaecology . Its subspecialities include emergency medicine , orthopaedics and sports medicine , trauma and burn care , gastroenterology , urology , nephrology , cardiology and cardiac surgery .
The hospital has the only State Secretariat of Civil Aviation-approved heliport for year-round quick helicopter patient transfer .
The hospital ’ s excellence extends to its treatment of doctors and other medical staff .
Currently , the hospital employs around 300 medical , nursing and support staff to take care of patients 24 hours a day , seven days a week , all year round .
“ We also provide a good selection based on competency of physicians , nurses and healthcare workers with a good compensation package , working life quality , regular mandatory training , regular health check , vaccination programme and annual performance evaluations ,” Narintara revealed .
To improve its operations , Royal Phnom Penh Hospital has adapted new technologies and methods .
“ We have updated our Hospital Information System in 2021 to cloud server to ensure continuity of good medical record and patient care . The hospital is preparing to launch the paperless or fully digital hospital within the next five years ,” Narintara disclosed .
He added that they are planning to launch the My-B Plus application later this year to empower the patient for prehospital and post-hospital care participation .
Royal Phnom Penh Hospital is also involved with many corporate social responsibility or CSR activities in Cambodia .
The hospital provides a yearly donation to the Cambodian Red Cross . Royal Phnom Penh Hospital also signed a contract with Samdech Techo Voluntary Youth Doctor Association or TYDA , under which it will provide free cardiac surgery to selected Cambodians for three years .
Royal Phnom Penh Hospital has also been recognised by the Cambodian Government for its accounting and tax compliance . “ We are on top in terms of good governance for transparency , accountability and leadership ,” Narintara noted .
Royal Phnom Penh Hospital is part of Bangkok Dusit Medical Services ( BDMS ) Group , Thailand ’ s largest private healthcare group and one of the top international hospital networks in the world .
BDMS Group entered Cambodia with the Royal Angkor international Hospital in Siem Reap in 2006 , followed by Royal Phnom Penh Hospital eight years later .
32 NOVEMBER 2021 GlobalHealthAsiaPacific . com