Global Health Asia-Pacific Best Hospitals Awards 2021 - Page 26



The key strength of Prince Court Medical Centre (“ PCMC ”) is that we were agile in adapting our operations to continue our clinical offerings during the pandemic , especially with the safety measures that were put in place as early as mid-January 2020 , when COVID-19 was still an unknown virus , like halting business visits from abroad . Eventually , the safety measures evolved to become more stringent to ensure the safety of patients , doctors , and staff .
As a premier tertiary care hospital located strategically in the heart of Kuala Lumpur , PCMC received many tourists and expatriates who were in the transition period of travelling back home pre- and post- MCO / lockdown ( 18th March 2020 ). We remained open and were able to provide the best and fastest care prior to their travel , especially with the COVID screening test , and assist in any immigration issues . We also received an average of two medical evacuations (“ medivac ”) per month , working closely with MHTC since the opening of international patients via medivac in August 2020 .
The award recognises our dedication and commitment in striving for the best care for our patients . This is not just in terms of clinical outcomes , but also ensuring that our patients , be it international or local , had and continue to have easy access to our doctors no matter where they are in the world via our e-health services when borders closed .
Concurrently , PCMC strengthened its sub-specialisation services while utilising the latest technologies to offer a wide spectrum of services in the medical discipline so that patients have more options . Examples of achievements are as follows :
The first and ONLY private hospital in Malaysia to license 21 fully-bedded bays
Cindy Choe , CEO PCMC
instead of typical dialysis chairs for the comfort of our patients .
• The first and pioneer hospital for Blood Group Incompatible ( ABOi ) kidney transplant in the country - having celebrated its 10th year anniversary on first July 2021 .
• Successfully completed the 100th kidney transplant by June 2021 and performed 102 kidney transplants as of end of July 2021 .
• Other niche expertise : Cochlear implants , especially for children .
• PCMC Cardiology – Introduced an electro physiologist for heart sub-specialisation in heart arrhythmias and other heart rhythm disorders .
• Burns Unit – The only private hospital in Malaysia that caters to burn patients with four dedicated beds supported by a full team of five plastic and reconstructive surgeons .
• PCMC Orthopaedic – Introduction of
Wide Awake Local Anaesthesia No Tourniquet Technique ( WALANT ) for Hand & Microsurgery – in which patients are fully awake for procedures such as trigger finger and tendon surgery .
• Intraoperative Radiation Therapy ( IORT ) - a localised radiation therapy for cancer treatment .
• Robotic-assisted system Lokomat Pro ( version 6.0 ) – a rehabilitation system to help stroke and other neuro-injury adult and children patients walk .
• Heated hydropool - caters to both adults and children for rehabilitation purposes . The hydropool has a dedicated walkway for parents to accompany the children in the pool to provide comfort for the family during treatment .
In short , PCMC is changing the hospital landscape especially in Malaysia to take on a more patient-centric approach . One frequent accolade from our patients is that PCMC does not look , feel , or smell like a hospital .
Lastly , the award stands for our fundamental pillar : Our People – the Prince Courtians . This would not have been possible without the energy , enthusiasm , innovations , and patient-focused care that our entire team at Prince Court Medical Centre brings to the day-to-day operations at our facility .
It has always been our aim to deliver a BETTER PATIENT EXPERIENCE by constantly pushing our limits beyond our own expectations .
24 NOVEMBER 2021 GlobalHealthAsiaPacific . com