Category |
Standard Chartered |
India average |
Difference |
|
Difference |
Relationship management and client service |
6.21 |
6.19 |
0.02 |
Cost and value delivered |
6.04 |
6.00 |
0.04 |
Settlement and cash management |
6.17 |
6.13 |
0.04 |
Asset servicing |
6.29 |
6.16 |
0.13 |
Special operational requirements |
6.55 |
6.14 |
0.41 |
Operational reporting |
6.20 |
6.02 |
0.18 |
Technology |
5.94 |
5.96 |
-0.02 |
Fund and unit accounting and valuation ( if used ) |
6.27 |
6.07 |
0.20 |
Trustee and administration services ( if used ) |
6.52 |
6.01 |
0.51 |
Reputation and asset safety |
6.19 |
6.33 |
-0.14 |
Overall weighted averages |
6.20 |
6.12 |
0.08 |
Relationship management and client service |
6.66 |
6.19 |
0.47 |
Cost and value delivered |
6.28 |
6.00 |
0.28 |
Settlement and cash management |
6.65 |
6.13 |
0.52 |
Asset servicing |
6.56 |
6.16 |
0.40 |
Special operational requirements |
6.48 |
6.14 |
0.34 |
Operational reporting |
6.53 |
6.02 |
0.51 |
Technology |
6.35 |
5.96 |
0.39 |
Fund and unit accounting and valuation ( if used ) |
6.54 |
6.07 |
0.47 |
Trustee and administration services ( if used ) |
6.64 |
6.01 |
0.63 |
Reputation and asset safety |
6.75 |
6.33 |
0.42 |
Overall weighted averages |
6.56 |
6.12 |
0.44 |
Top 5 question scores |
Score |
Quality of shareholder recordkeeping services |
6.63 |
Knowledge and responsiveness of personnel |
6.56 |
Effectiveness of handling settlement custody and asset servicing for non-domestic securities |
6.55 |
Accuracy of valuations and accounting for non-domestic securities |
6.50 |
Accuracy and timeliness of dividend notification and crediting |
6.47 |
Bottom 5 question scores | |
Competitiveness of fees charged |
6.06 |
Value received relative to fees paid |
6.00 |
Willingness and ability to customise reporting |
5.94 |
Ease of use and comprehensiveness of client facing technology |
5.94 |
Sophistication and robustness of core systems |
5.93 |
Top 5 question scores |
Score |
Quality of shareholder recordkeeping services |
6.83 |
Commitment to the custody and securities servicing business |
6.76 |
Effectiveness in matching and settlement rates |
6.74 |
Creditworthiness of institution |
6.73 |
Quality of personnel |
6.68 |
Bottom 5 question scores | |
Accuracy of valuations and accounting for non-domestic securities |
6.47 |
Value received relative to fees paid |
6.44 |
Ease of use and comprehensiveness of client facing technology |
6.35 |
Sophistication and robustness of core systems |
6.35 |
Competitiveness of fees charged |
6.18 |