Mutual fund manager
Pension
fund
[ D O M E S T I C S U R V E Y
Other
|
7.96 Small
0.88 Very small
I N D I A ]
21.68
100.0
FIGURE 3: TYPE OF RESPONDENT
13.7
46.9
FIGURE 4: SIZE OF RESPONDENT
10.6
9.29
21.68
4.4
15.49
46.9
0.88
24.3
7.96
13.7
35.84
Broker/dealer Insurance company
Asset manager Mutual fund manager
Pension fund Other
also slipped from first in 2017 to third
this year. Figure 2 shows the priority
ranking of each of the ten service areas
for both this year and last. This is based
on information provided by respondents
detailing the factors they consider most
important. Whereas last year Reputa-
tion and Asset Safety assumed the top
position for clients with over 38% of
respondents rating it as their first or
second priority, this figure has fallen to
27% with over 40% now ranking it below
halfway.
Type and size of respondents to the
survey are shown in Figures 3 and 4. As-
set managers comprise the largest group
of respondents, rising from 30% in 2017
to 36% this year, while small institutional
clients account for some 46% of respons-
es, somewhat fewer than last year. Once
weightings are taken into account, how-
ever, medium-sized respondents account
for the largest segment (38%).
60
Global Custodian
Summer 2018
Very l arge Large
Small Very small
Methodology
Global Custodian domestic surveys are
intended to assess the extent to which
local service providers are meeting the
expressed needs of their domestic clients.
Such needs are often different from those
of cross-border investors covered in the
Agent Bank surveys published by the mag-
azine. Many service providers also focus
mainly or exclusively on domestic clients.
To obtain the relevant information,
clients were invited to complete a short
on-line questionnaire. The questions
were grouped into 10 service categories
for presentation purposes. Respondents
evaluated each question for each service
provider that they use. Scores range from
1 (Unacceptable) to 7 (Excellent). Where
clients have insufficient experience of
a service or do not use it all, they could
enter N/A. Clients were also asked to
Medium
indicate which categories are most im-
portant to them in assessing the overall
service being received and were given the
opportunity to provide explanatory com-
ments and identify specific strengths and
weaknesses of their service provider(s).
Each question was given an individual
weighting depending on the importance
attached to it by clients. Each respondent
was given a weighting based on the scale
and breadth of their business and the
detail included in the response(s) they
provide.
Global Custodian Research department
calculated weighted average scores for
each provider, for each question, each
category and an overall total. Summary
information is presented in each Provider
Profile together where relevant, with
explanatory contextual commentary.