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Central and Eastern Europe
COUNTRY SCORES Central and Eastern
Europe Bulgaria Croatia Romania Serbia Slovak Republic Slovenia Ukraine
Account Management 5.35 6.06 5.57 6.16 4.40 4.50 4.50 4.20
Asset Safety 5.51 6.06 5.56 6.19 4.86 4.27 4.20 4.50
Asset Servicing 5.38 6.01 5.50 5.89 4.60 5.06 4.45 2.05
Cash Management and FX 3.92 5.23 5.40 5.57 4.25 6.33 4.67 n/a
Client Service 4.24 4.89 4.67 4.84 3.83 4.15 3.55 3.98
Innovation 5.23 5.48 5.19 5.20 4.67 5.38 4.25 5.10
Liquidity Management 4.26 5.70 5.20 5.33 n/a 5.20 4.67 n/a
Pricing 5.25 5.46 5.07 5.58 4.94 5.27 4.93 5.53
Regulation and Compliance 5.46 5.89 5.62 6.45 4.90 4.67 4.00 4.43
Relationship Management 5.08 5.38 4.97 5.79 4.50 4.25 4.56 4.10
Risk Management 5.51 5.87 5.42 6.42 5.09 5.20 4.63 4.59
Technology 5.55 5.86 5.60 6.00 4.75 4.50 5.00 4.79
T
he largest region in the survey by
number of responses, accounting
for around a third of the total, Central
and Eastern Europe excludes the Baltic
countries, which are treated as a separate
region.
Albania, Bosnia Herzegovina, Georgia
and Macedonia each received one or two
responses. These were insufficient to say
anything meaningful about these individ-
ual markets, but their results nevertheless
contribute to creating a regional average
alongside Bulgaria, Croatia, Romania, Ser-
bia, Slovak Republic, Slovenia and Ukraine.
Of this second group, Bulgaria and Roma-
nia accounted for 31% and 16% respectively
of responses received for the region.
Scores for these markets reflect a degree
of competition not evident in African and
Americas frontier markets and are similar
to those achieved by their larger European
peers represented in the Agent Banks in
Major Markets (ABMM) and Agent Banks
in Emerging Markets (ABEM) surveys.
Nearly all category scores in these markets
are to be found in Satisfactory (4.00-4.99)
and Good (5.00-5.99) range. Romania
records five categories with scores above
6.00, while Bulgaria records three.
Strangely, however, assessments of client
service across the region appear relatively
downbeat.
While regional providers are promi-
nent, including Citi, UniCredit, SGSS and
RBI, it is worth noting that Eurobank in
Bulgaria and PBZ in Croatia stand out for
their service provision in those individual
markets as does BRD, part of the Societe
Generale Group, in Romania. All three
register category scores well above both
regional and individual market averages
for the most part.
PROVIDER SCORES
(REGIONAL) Central and Eastern Europe Citi Versus regional average Eurobank Versus regional average
Account Management 5.35 4.33 -1.02 6.31 0.96
Asset Safety 5.51 4.53 -0.98 6.30 0.79
Asset Servicing 5.38 n/a n/a 6.24 0.86
Cash Management and FX 3.92 n/a n/a 4.86 0.94
Client Service 4.24 4.76 0.52 5.94 1.70
Innovation 5.23 4.83 -0.40 5.77 0.54
Liquidity Management 4.26 n/a n/a 6.08 1.82
Pricing 5.25 5.56 0.32 5.89 0.65
Regulation and Compliance 5.46 4.51 -0.95 6.28 0.81
Relationship Management 5.08 4.18 -0.91 5.80 0.72
Risk Management 5.51 4.95 -0.56 6.26 0.75
Technology 5.55 4.57 -0.98 5.94 0.39
76
Global Custodian
Spring 2020