GIBF E Magazine AUG-SEPT-2019 GIBF The Business Tycoons Magazine Aug-Sept | Page 11

The main USP is that they provide high quality repair and refurbishment services for damaged
slew bearings,which currently no one in India provides. That is the reason why they have
regular clientele from construction and material handling industry. Thier mission is to cater to
the domestic market, while reducing the burden of imports. They focus mainly on Make in
India concept which is the brainchild of our honorary Prime Minister Mr. Narendra Modi.
Their a highly skilled design team which provide solutions to customers and their ongoing
research and work on continuous improvement of the products in the shortest possible time is
their speciality. Thier refurbishmentservices ensure that the bearings work for at least 60% of
their life cycle as compared to the new bearings. Around 50% of the bearings they
manufacture are exported all over the globe.
Knowing your customer can help you a lot in getting business. We generally do not deal with
the customers whose only criteria is Price. A substandard product will make sure your name
goes down in the market. Networking is important as well. We focus on social media for brand
awareness. We ensure that the customers get details of all our product launches as they
happen, says Mr. Phadtare, whose business philosophies have contributed immensely to his
success. Not only this, Kavitsu strongly believes in quality over Quantity. Their major
customers are the big OEMs which believe in the same concept as theirs. A happy customer
can get you 10 new customers, but a sad and unhappy customer can reduce that number in
100s. They always make sure that Customer satisfaction should be a priority. With his business
acumen and ideal life philosophies, Kaustubh Phadtare, is indeed a business tycoon to watch
out for and learn from. His journey only looks onwards and upwards hereon.
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