The Millennial Moment
Courtney Garland • Director of Operations , Emerald Isle and Rainbow Club Casinos By Bill Sokolic
For Courtney Garland , the casino business seemed like a foregone conclusion . She was born and raised in Las Vegas . Went to college in Las Vegas . Then there ’ s mom and dad . “ I developed a passion for the trade through my parents ,” she says , “ who both dedicated their careers to developing the gaming and hospitality industry .” Credit Disneyland , too . “ Disneyland motivated me creatively with how to better enhance the guest experience in my own entertainment field ,” Garland says .
When it comes down to it , the fast-paced , high-volume nature of this business as well as the ability to connect and cultivate relationships with patrons played a role .
Garland rose in the casino corporate world , and in 2021 Emerald Island and Rainbow Club Casinos in Henderson , Nevada named her director of operations . Like other members of the millennial generation , Garland rose quickly through the ranks . Before her current position , she served as assistant general manager and prior to that , executive casino host .
“ Managers are being elevated to upper management because we speak up and encourage others to share new ideas through various platforms ,” she explains . “ My generation is dedicated to promoting cultures of inclusion and innovation , which is instrumental in the success of the casino industry .”
Millennials also are committed to personal development through constant self-assessments .
As director of operations , Garland oversees guest services and gaming compliance , aids player and community outreach , develops new policies , executes promotions , and hosts special events , to name a handful of duties .
She also managed several large-scale projects , including a new player tracking system , multiple property expansions , the restructuring of the player rewards program , and virtual gaming promotions .
“ I have been allowed to wear many hats at work , which has granted me the opportunity to use my creativity and resourcefulness when taking on new responsibilities outside my area of expertise ,” Garland says .