The System Angle
Companies like Light & Wonder and Galaxy also offer system products related to table games , but one new entry to this side of the table sector is Everi Holdings , which has been a big player in the slot game and fintech sectors .
Everi had connected to the table side with its Cash Club Concierge suite of products that bring mobile payments to the table-game side . The company is now launching PitXpress , a complete operating system for credit and payments at table games .
PitXpress is a patent-pending modernized table games operations solution designed to streamline and digitize a number of functions now performed on paper . Optimized marker issuance , redemption , and voids can be performed instantaneously , and its mobile bet tracking feature ensures a more accurate rating for VIP players .
“ This is our most recent foray into trying to modernize table game operations ,” says Darren Simmons , executive vice president and fintech business leader for Everi Holdings . “ We look at a lot of our products as trying to create efficiencies for the operator . In our view , this enhances both the player and operator experience .”
Simmons notes that the system streamlines credit front money and marker life-cycle automation through mobile technology . “ This is going to create a tremendous amount of efficiency for legacy pit and cage interaction where there ’ s a lot of back and forth and papers involved ,” he says . “ We basically eliminate a lot of that administrative overhead , and digitize it all .”
For all the new games , side bets and systems , table-game innovators say the most important next step in table technology will lie in effective automation of the table player rating system .
“ It ’ s always been one of the holy grails out there , right ?” says Hemberger at AGS . “ Nor relying on the pit supervisor to come by and just get a snapshot of what you ’ re doing at that particular moment ... There are a lot of folks out there trying to crack the code for that information , and getting closer to 100 percent .”
Light & Wonder ’ s McKiski makes a similar prediction , noting that the biggest solution will be all around solving that data question , in a way that best serves the operator and the player .
“ When we wake up every day , what we ’ re trying to solve is how to make a really fun player experience that has a lot of connectivity and data access for the operator ,” he says . “ It ’ s bringing a little bit of the Jetsons into what is traditionally a Flintstones world in tables , and that ’ s the reality . But we have to do it at a pace that doesn ’ t go from Stone Age to future . We have to innovate slowly so that the players come along with us .” MAY 2023 www . ggbmagazine . com 23