CUTTING EDGE BY FRANK LEGATO
All In One
PRODUCT : Self-Ordering Kiosks MANUFACTURER : Pye
An idle machine or vacant seat at a gaming table means lost opportunity for casinos . A player stepping away to retrieve a bite to eat may still be spending money at the in-house eatery , but they could be plunking down even more if they stepped away briefly , if at all , and kept playing .
That ’ s where kiosks , the technology that has transformed the restaurant industry , factor in . The self-service solutions represent opportunities for casinos to become more efficient and more profitable .
Pye , a leading kiosk developer with units in use worldwide , sees the positive impact of self-ordering kiosks as a sure bet for gaming venues . Here ’ s how :
Augmenting the workforce : Amid a historic labor shortage , kiosks increasingly are being brought on board . The shallow labor pool has left business owners little choice but to devise new strategies to close the labor gap . They aren ’ t using self-ordering kiosks to replace workers . In a lot of cases , these are their workers .
Restaurants rely on the technology to facilitate almost everything with a food order , except making it . Because users can perform tasks on their own , there is not as much need for workers standing around to provide guidance , and can be repositioned to focus on other tasks .
Eliminating lines and wait times : Self-ordering kiosks can be used to enable customers to order and pay on demand , keeping patrons from having to congregate with others in front of a bank of registers . Units allow diners sitting at tables to place orders through the devices , which connect wirelessly to the restaurant ’ s point-of-sale system and kitchen displays , sending requests directly to cooks . They don ’ t have to wait for a server , who may be tied up with other tables or duties .
Positioning strategically : Kiosks come in all shapes and sizes . With wireless connectivity , they can be positioned near busy spots around the gaming floor and on tabletops where players can simply lean over , place orders , pay electronically and stay focused on their games . Servers can deliver orders to the units from which it was ordered , again causing minimal disruption .
Blending aesthetics : Pye ’ s Crème model , featuring curved screens and multicolored LED lights , blends seamlessly with other machines and equipment positioned on the gaming floor . Their design and striking high-definition visuals successfully attract users and foster high consumer engagement .
For more information , visit mypyepos . com .
Real-Time Cashless
PRODUCT : Cashless Casino MANUFACTURER : Acres Manufacturing
Acres Manufacturing recently launched Acres Cashless
Casino . Powered by Acres ’ Foundation technology , Cashless Casino is the industry ’ s only solution capable of both processing real-time gaming data and conducting cashless transfers to and from any slot machine or table game .
Acres ’ efforts to innovate solutions that enable a more intuitive adoption of cashless gaming technology set the stage for the option of a completely cashless casino gaming floor within a few years , eliminating cash-handling expenses and driving a better overall player experience .
Early deployments of Foundation ’ s cashless gaming have proven that players increase their play and visitation by more than 20 percent . Casino operators are increasingly expressing wide-scale interest in deploying cashless gaming technology . However , implementing cashless gaming quickly becomes a burdensome , doit-yourself project for operators as they struggle through the limitations of decades-old legacy casino management system technologies to integrate a payment processor and user interface while accounting for dispute resolution and regulatory compliance .
Cashless Casino addresses this challenge by making the rollout incredibly easy and intuitive , as it enables operators to focus on player education and the gaming entertainment experience . Even better , Cashless Casino can be installed within about 15 weeks of receiving an operator ’ s order .
Cashless Casino works on any slot machine or table game , including those connected to casino management systems from Aristocrat , IGT , Konami and Light & Wonder . These legacy CMS solutions continue to account for play and loyalty data , while Foundation processes the entire machine event stream in real time , resulting in over 1,000 times more data being provided to the casino . Over time , casinos can migrate all CMS functionality to Foundation and remove the legacy CMS without any disruption to their loyalty , reporting or analytics programs , resulting in millions of dollars saved annually in hardware and maintenance fees .
For more information , visit acresmanufacturing . com .
48 Global Gaming Business APRIL 2023