The Playtech USA Bench
Jerry Kadir
Playtech USA Customer Success Director
Jerry Kadir joined Playtech USA some 15 months ago after nearly 18 years with Gaming Laboratories International ( GLI ), and he is now focused on delivering Playtech ’ s wide range of content to its growing list of American and Canadian clients . Kadir has a large amount of experience in the world of gaming , having previously worked across numerous states and managed multiple projects for a plethora of suppliers .
Playtech states that Kadir moreover has a detailed understanding of different regulatory agencies and the world of compliance alongside an in-depth knowledge of many casino products . The New Jersey-based professional expresses his belief that “ customer satisfaction is the primary key to a successful business ,” and that he looks to aid this process by “ delivering what customers want on time without sacrificing quality .”
Looking ahead , Kadir says he is excited to be launching casino and live-dealer products from Playtech to partners in the United States and Canada , so as to drive the company ’ s expansion and further develop its relationships with licensees and operators .
Charly Jackson
Playtech USA Live Studio Michigan Office Coordinator
Charly Jackson is responsible for managing Playtech
USA ’ s live-dealer studio in Michigan while additionally coordinating travel for all of the company ’ s American employees . Alongside these duties , the enthusiastic Southfield-headquartered figure is tasked with assisting in the design and production of the uniforms worn by all of the company ’ s customer-facing staff in the Wolverine State .
Before joining the ranks of Playtech USA in July 2021 , Jackson worked as a customer service representative for a firm in the logistics sector . Although this post represents her first in the world of iGaming , the former teacher admits to being thrilled with an immersion in the culture of gaming and Playtech .
“ We have exciting new offerings for our licensees based in the United States , such as our Fireblaze series , and I am excited for new licensees to join us as we showcase new games and tables for our American partners ,” says Jackson .
Gia Reece
Playtech USA Live Studio Michigan Operations Manager
With nearly a decade of experience in the iGaming sector , Gia Reece serves as the operations manager for Playtech USA ’ s live-dealer studio in Michigan . Reece joined the company ’ s ranks in March 2021 to help it build a first American live-dealer studio in New Jersey before being tasked with helping the firm to secure regulatory approval for its games and tables from the Michigan Gaming Control Board .
Reece says she is “ proud to have been an essential part ” of the team that brought Playtech live-dealer gaming to the American market , and is now looking forward to “ contributing significantly to the growth and success ” of her company ’ s Michigan endeavor . She furthermore expresses excitement at Playtech USA ’ s future prospects in the United States , and is now dedicated to “ tirelessly working to create unique games that will provide an engaging entertainment experience .”
Chris Applegate
Playtech USA Customer Success Director
With a decade of experience in the gaming industry covering a range of information technology , field operations and sales engineer roles , Chris Applegate now serves as a customer success director for Playtech USA .
Las Vegas-headquartered Applegate held a senior technical role with online gaming software supplier GAN Limited before joining Playtech in January 2022 . He says iGaming is “ the next big step ” in his career . He is now responsible for managing Playtech USA ’ s BetParx accounts in Pennsylvania , New Jersey , Michigan and Ohio while simultaneously handling its retail sports betting kiosk accounts in the Buckeye State with Gold Rush Gaming .
“ I feel like I have finally found a home with Playtech USA ,” says Applegate . “ I am excited about what we have accomplished in the first year , including the launch of live-dealer solutions in multiple states and a state-of-the-art sports betting solution in Ohio . We have some exciting solutions planned , and I look forward to introducing these solutions in the near future .”
22 Global Gaming Business APRIL 2023