GeminiFocus January 2018 - Page 26

Initial results from Gemini ’ s Short Surveys are helping staff to address issues shared by our user community , especially regarding the performance of Gemini ’ s software tools ( PIT and OT ). Among other items , users provided staff with valuable insight into the quality of data received by Principal Investigators . Most respondents shared their appreciation for the support they received from Gemini staff , and their current efforts to improve actionable items .
André-Nicolas Chené

Gemini ’ s Users Provide Valuable Feedback for the Future

Initial results from Gemini ’ s Short Surveys are helping staff to address issues shared by our user community , especially regarding the performance of Gemini ’ s software tools ( PIT and OT ). Among other items , users provided staff with valuable insight into the quality of data received by Principal Investigators . Most respondents shared their appreciation for the support they received from Gemini staff , and their current efforts to improve actionable items .
The Gemini Science User Support Department 1 has begun direct dialog between the Observatory and its users by sending out routine Short Surveys ( 2 – 3 questions ) at every critical phase of Gemini ’ s user programs ( Table 1 ). The effort has several key objectives : 1 ) monitor the usefulness and usability of our software tools and documentation ; 2 ) determine how well the observations went ; and 3 ) assess how satisfied the Principal Investigator ( PI ) is with the data . Another objective is to identify actionable items that can improve the whole observing process at Gemini . In brief , the Short Surveys provide a direct way to listen to what is most important to our user community .
As the name Short Surveys indicates , the surveys are designed to be short ; they should take only a few minutes to complete . Still , for users who want to have more lengthy communications with Gemini staff about the topics covered , the surveys always include one question offering a text box that has no length limit . All of these comments are read by Gemini staff .
______________
1
The Gemini User Support Department was formed in 2015 to create a collaborative community of users and staff . In addition to the Short Surveys , the department is working on a next generation helpdesk system , Gemini website , and data reduction suite .
24 GeminiFocus January 2018
André-Nicolas Chené Gemini’s Users Provide Valuable Feedback for the Future Initial results from Gemini’s Short Surveys are helping staff to address issues shared by our user community, especially regarding the performance of Gemini’s software tools (PIT and OT). Among other items, users provided staff with valuable insight into the quality of data received by Principal Investigators. Most respondents shared their appreciation for the support they received from Gemini staff, and their current efforts to improve actionable items. The Gemini Science User Support Department 1 has begun direct dialog between the Ob- servatory and its users by sending out routine Short Surveys (2–3 questions) at every critical phase of Gemini’s user programs (Table 1). The effort has several key objectives: 1) monitor the usefulness and usability of our software tools and documentation; 2) determine how well the observations went; and 3) assess how satisfied the Principal Investigator (PI) is with the data. Another objective is to identify actionable items that can improve the whole ob- serving process at Gemini. In brief, the Short Surveys provide a direct way to listen to what is most important to our user community. As the name Short Surveys indicates, the surveys are designed to be short; they should take only a few minutes to complete. Still, for users who want to have more lengthy communica )ѥ́ݥѠхЁѡѽٕ́ɕѡٕ́݅́ՑՕѥ)ɥѕЁѡЁ́Ѡиѡ͔́ɔɕх)}}}}}}}}}}}}}|($)QU͕ȁMЁѵЁ݅́ɵԁѼɕєɅѥٔչ䁽͕́х)%ѥѼѡMЁMٕ̰ѡѵЁ́ݽɭЁɅѥͬѕݕͥє)фɕՍѥեє()))Յ