GEMA/HS Dispatch June 2017 Edition | Page 20

State Warning Point routes re By Lisa Rodriguez-Presley W hen most people think of an emergency call for help they think of local 911 centers, but when emergency managers need help, the staff of Georgia Emergency Management and Homeland Security Agency’s State Warning Point are the reassuring voices on the other end of the line, ensuring emergency resources are provided wherever and whenever they’re needed. The State Warning Point is staffed 24 hours a day, seven days a week and provides critical support to county emergency managers, Georgia Department of Natural Resources and other state agencies during natural disasters and a variety of other emergencies. They process hundreds of calls each week, from routine requests to high priority calls like Amber Alerts and activations of the emergency broadcast system. “We’re here around the clock,” said Bobby Dockery, SWP Manager. “Local EMAs can request resources day or night and we make sure those requests are handled quickly, so whatever help is needed will be sent.” State Warning Point communication officers continually receive calls, monitor radio communications, weather reports and national news channels, evaluating the information for potential impact on Georgia and relaying it to appropriate people and agencies. It’s no easy task keeping track of all that information, but according to Angela Copenny, a SWP operator since 2009, the work is both challenging and rewarding. “Every day brings new challenges and situations we have to deal with, especially when there is a disaster,” she said. “The pace can get pretty hectic, but we know that people are counting on us to get them the help they need. When you know that what you do is making a difference for someone, it’s a really good feeling.” In a typical day, operators can handle requests for search and rescue dogs, helicopters and dive teams. They are also responsible for issuing Amber Alerts when requested by the Georgia Bureau of Investigation. Once GBI contacts the SWP, the alert is broadcast to radio and television stations throughout Georgia. SWP even follows up with the Georgia Department of Transportation to ensure an alert is broadcast on state traffic signs, increasing the number of people aware of the alert tremendously. With lives potentially on the line, working in the SWP can be an emotional rollercoaster. Operators have to stay focused on assisting in whatever way they can, even if it’s just keeping a positive attitude and trusting in the