Editorial
Change has become a constant companion .
Complications are part of everyday life , at work and at home . Often described differently as challenges , complications can be everything from everyday minor incidents to fundamental problems .
Human Factors are major drivers for complications but also the only solution to them . Human errors may lead to a chain of unfortunate events . The human mind , the ability to think and solve problems , is the key to overcoming obstacles and handling complications .
“ Better safe than sorry ” is probably the most certain way to prevent complications and risks . At the same time , playing it safe may create barriers and prevent innovation and growth . Risk mitigation might lead to undesired side-effects , which again can lead to additional complications .
So what is the solution ? One step could be expectation management . This is a key leadership capability , especially in the so called VUCA world , where things are no longer predictable or controllable . Change has become a constant companion . It is therefore important to provide at least some process security , as the world , as we know it , becomes more volatile , uncertain , complex and ambiguous . We can read more about expectation management in Isabella Rocchietta ’ s interview on page 22 .
Another solution could be to address the Human Factors directly . It is understood that interactions among humans , with our various traits , values , experience and behaviors , is the basis for our unique culture . Supportive and constructive cultures have the strength to transform complications into solutions , or even successes . And it is human nature to make mistakes . We can read more on the Human Factors and error in dentistry from Simon Wright and Ulpee Darbar on page 14 .
A collaborative , trustful and innovative culture enables both approaches : handling and preventing complications .
Personally , I am honored to work in such a culture .
We hope we have inspired you to read about complications and dealing with them when they happen in your daily work .
Photo : Roger Schuler
Yours , Susanne Grund
Director Corporate Human Resources , Geistlich Pharma
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