Following Hurricane Harvey, PF Houston staff members donated their time to numerous relief efforts.
2017 Issue 4 | GearedUp
Disaster Continued from page 33
From there, managers inform those currently working and scheduled to come in about the closure and posts signs for members to see. Marketing Manager for Sunshine Fitness Management Anthony Roberts Jr. suggests already having signage printed and stowed away at each club so team members have one less thing to worry about in the midst of chaos. Once a club is closed, Sunshine Fitness Management sends an email update out every two hours until the club is reopened and establishes an info line.
Each of these communications tasks is assigned to a specific member of the company, who is also assigned an alternate or backup, which cuts down on key pieces of information falling through the cracks.
Anchor Management and PF Houston follow a similar process where email and text blasts are sent to notify members about potential closures, actual closures and reopenings. As far as staff communication is concerned, Anchor Management has a system in which each manager is on a thread with other managers in the region as well as the ops team. Managers are also expected to facilitate a group text with their club’ s staff members.
“ Develop a plan ahead of time for how you want to communicate, have any resources you may need at hand, and establish the chain of command for who is to make the critical decisions when the time comes,” said Pilotte.“ Planning for the worst possible scenario and working back from there will help you be prepared should the need to take action arise.”
Anchor Management, PF Houston and Sunshine Fitness Management all follow similar communications procedures when
34