We obviously know
they don’t know the
Planet Fitness tour –
we just want to see
how they will do it and, again, the energy and personality they put
into it. If we like what they are doing, we bring them behind the
desk for about five minutes, and we just ask them to say hi and
bye to all the members coming in, checking in and leaving.”
Planet Fitness Raleigh also conducts more hands-on
interviews.
“We will go more interactive by taking the interviewee on the
floor and giving them a firsthand look into our check-in procedures
behind the desk, understanding hello and goodbye procedures,
bathroom checks, floor walk around and procedures to sparkle up
the equipment,” Bouchard said. “We feel conducting interviews
this way will allow us to see into the mindset of the individual we're
hiring for our team. It's not perfect, but it's better than sitting across
a table and asking the same questions over and over again.”
Klebba Group has a trial system that puts potential
employees on the floor, and during interviews, franchisee Chris
Klebba focuses on a culture and values match instead of the more
obvious traits such as outgoing and high energy.
“The matches we are looking for differ from front counter
or cleaning positions to a potential
leadership position
to add to our farm
team,” he said. “We
feel the process we
utilize to identify a
potential applicant’s
values – what we call
our value session – is
key and not done by
many. Here we walk
The Planet Fitness Raleigh management
team tackled a Rugged Maniac in May as a them through about
40 values, have
team-building exercise.
them rank in order
which are important
to them, and really open up dialogue around these values, again
attempting to search out if we have a culture match.”
While culture and values may “sound like a fluffy consultant
term,” Klebba said the changes are far from it.
“We are talking about real culture traits they have now or
are quickly willing to fully adopt. These traits would include a
willingness to be a student of leadership and devoting some time
to listening or reading leadership books, demonstrating a mindset
to bring people along with them in their leadership development,
full dedication and drive toward excellence not just ‘good enough,’
are trustworthy and accountable, etc.,” he added. “We feel at
the leadership level the