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Ivory Coast

Ivory Coast
2025
2024
Global
Difference to Global
SCB
Account Management
6.00
6.00
5.72
0.28
6.33
Asset Safety
6.20
6.00
5.81
0.39
6.33
Asset Servicing
6.00
5.33
5.75
0.25
6.33
Cash Management and FX
5.40
5.33
5.46
-0.06
5.67
Client Service and Relationship Management
6.00
5.67
5.96
0.04
6.33
Pricing
4.40
4.00
4.79
-0.39
4.33
Technology
4.60
5.67
5.08
-0.48
4.67
Average
5.51
5.43
5.51
0.00
5.71

With an overall average score of 5.51, the Ivory Coast aligns perfectly with the global average. However, the most notable trend this year is the continued strength of Account Management, which remains steady at 6.00- consistent over the past three years and a significant improvement from its 4.90 rating in 2022. Asset Safety( 6.20) received the highest score this year, showing a slight improvement from 6.00 in 2024, though it has yet to return to its 2020 peak of 6.42. This is particularly significant, as clients cite Asset Safety as a key priority in the Ivory Coast. One SGSS client notes that this progress has been ongoing for over 15 years, describing the market as a“ stable zone” with a“ solid legal background.” That said, there are areas of concern. Technology( 4.60) experienced a sharp decline, dropping 107 basis points in the past year— the only category to see a downturn. Meanwhile, Asset Servicing recorded the largest increase, rising by 0.67 to achieve an impressive 6.00. Overall, client sentiment remains positive, with providers in the market well-regarded. Clients particularly highlight their confidence in SGSS, describing it as“ dedicated to clients’ needs” and delivering an“ above average” service.

Standard Chartered Bank With an overall average score of 5.71, Standard Chartered outperforms both the global and market averages, with all but two categories- Pricing and
Technology- exceeding the benchmark. Account Management( 6.33) stands out, ranking 61 basis points above the global average, with clients expressing strong satisfaction in this area. Asset Servicing and Asset Safety also perform well, sitting 58 and 52 basis points above the global average, respectively. The consensus among clients is clear: Standard Chartered Bank delivers a“ great service,” with one client emphasising that they“ always receive top service from this provider.” Notably, four categories- Account Management, Asset Safety, Asset Servicing, and Client Service and Relationship Management- have all achieved the same high score of 6.33, underscoring the bank’ s consistency in delivering quality across key areas.
Client Preference
1st
Asset Safety
2nd
Asset Servicing
3rd
Cash Management and FX
4th
Client Service & Relationship Management
5th
Account Management
6th
Pricing
7th
Technology
8th
Regulation and Compliance
60 Global Custodian Spring 2025