[ S U R V E Y | A G E N T B A N K S I N F R O N T I E R M A R K E T S ]
Cyprus
Cyprus |
2025 |
2024 |
Global |
Difference to Global |
Eurobank |
Account Management |
6.10 |
6.42 |
5.72 |
0.38 |
6.11 |
Asset Safety |
6.20 |
6.42 |
5.81 |
0.39 |
6.22 |
Asset Servicing |
6.10 |
6.26 |
5.75 |
0.35 |
6.11 |
Cash Management and FX |
5.89 |
5.88 |
5.46 |
0.42 |
6.00 |
Client Service and Relationship Management |
6.40 |
6.47 |
5.96 |
0.44 |
6.33 |
Pricing |
5.60 |
5.42 |
4.79 |
0.81 |
5.78 |
Technology |
5.89 |
6.11 |
5.08 |
0.80 |
5.88 |
Average |
6.03 |
6.14 |
5.51 |
0.51 |
6.06 |
With a market average of 6.03, Cyprus sits comfortably above the global average, with the category scores sitting in the Good and Very Good ranges. Notably, nearly every provider in this market has been rated as Outstanding by clients. Despite this, there has been a downward trend in almost all categories this year. The most notable of which is Account Management, which dropped 32 basis points, though maintains a strong score of 6.10. Client Service and Relationship Management( 6.40) received the highest score and despite falling seven basis points from last year, it remains firmly above the global average( 5.96).
Only two categories – Pricing, and Cash Management and FX – registered yearon-year increases this year. Pricing( 5.60) predictably received the lowest score – a trend consistent across all three Agent Banks surveys – though it did post an uptick of 18 basis points from 2024. Cash Management and FX( 5.89) saw a slight improvement, up 0.01, making it the only category to have posted gains for two consecutive years.
Eurobank Eurobank Cyprus returns once again with a strong performance, firmly positioned in the Very Good range with an average score of 6.06. Client Service and Relationship Management( 6.33) leads the way, with clients praising the provider’ s“ unique client approach model,” its commitment to“ always keeping updated with any local market changes,” and its readiness to assist at all times. Nearly every respondent left glowing feedback in this category, underscoring Eurobank’ s exceptional client service. Pricing( 5.78) saw the most significant upward movement since 2024. While it remains the lowest-scoring category, it has been on an upward trajectory for the past two years, increasing by 13 basis points over the last 12 months. Three clients specifically highlighted Eurobank’ s“ competitive pricing” reinforcing its progress in this area. Cash Management and FX( 6.00) has also improved year-over-year since 2023, with a steady increase of 0.07 annually. Clients noted Eurobank’ s reliability, its“ accurate and timely FX reporting,” and the“ competitive FX rates” it offers. While the provider’ s scores have improved since last year, the standout achievement is that every single category has outperformed the global average. Pricing sits 99 basis points above the benchmark, while Technology( 5.89) is 79 basis points higher, with clients highlighting Eurobank’ s“ innovative solutions, high standards of data security,” and its“ very useful and userfriendly e-banking platform.”
Client Preference 1st 2nd 3rd 4th 5th 6th 7th 8th
Client Service & Relationship Management Asset Safety Account Management Asset Servicing Pricing Technology Cash Management and FX Regulation and Compliance
Many clients described Eurobank as a“ valuable partner” with whom they intend to maintain long-term relationships. One new client, in particular, emphasised the smooth migration process from another local provider, praising Eurobank for adhering to the agreed timeline:“ That was fantastic. They are professionals in what they do.”
Spring 2025 globalcustodian. com 57