Croatia

Croatia’ s 2025 results paint an interesting picture, as a marginal yearon-year decline in its overall score to 5.92 is at odds with the fact there was only a single decline across the seven categories. That category, Technology, however, did register a notable decrease of 72 basis points to a still-respectable score of 5.44. Despite the decline, providers in the market, such as Citi and PBZ, are praised by clients for their technological capabilities, while the score still sits 36 basis points above the global average. The fall could point to a wider trend of rapid technological development across the market and the fast-evolving client expectations as a result. In fact, the market as a whole sits above the global average – the most significant of which is Pricing( 5.50), which beats the benchmark by 71 basis points. From a historic perspective, Croatia has notched a steady increase in scores across the board since 2022 – though it should be noted that Asset Safety( 6.00) and Asset Servicing( 6.00) remain static this year at Very Good. Client Service and Relationship Management( 6.50) is the highest scoring category this year – an encouraging result given that clients overwhelmingly identified it as their top priority when quizzed on which factors matter most to them.