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Relationship Management takes first place in terms of priority. Given its rating of 5.96 – just 4 basis points off being rated Very Good – providers will be pleased on this front as they are performing in the most crucial aspects of service provision. Similarly, there is good news in the correlation of importance and performance of Asset Safety which comes in second in priority rankings. It’ s also the only category to see any positive movement over the last 12 months. In line with this, the final chart takes a look at each country’ s rating in correlation to both the Global Average( Orange) as well as the Good( 5.00) rating( Green). There are 15 countries which sit above the global average. Perhaps the more interesting takeaway from this chart is how each country sits in relation to the Good rating. An impressive

24 markets( out of 26) have all been rated above 5.00, up from 19 last year. Even then, the two which are just below this threshold – Nigeria( 4.86) and Botswana( 4.59) are only 14 and 41 basis points below this cut off, both receiving Satisfactory ratings. The Agent Banks in Frontier Market report looks first at each market, covering 26 individual countries, before taking a look at eight individual multi-market providers. This section covers those providers that received a rating in four or more markets. Hopefully, you will find this report interesting and helpful. If you have any questions please do not hesitate to reach out to Beenish. Hussain @ globalcustodian. com or Lottie. Sweeney @ globalcustodian. com Happy Reading!

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