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The
2025
AGENT BANKS IN FRONTIER MARKETS SURVEY
Methodology The Global Custodian Agent Bank surveys are designed to elicit the views of cross-border investors about the post-trade services they receive in markets around the world. They have been conducted annually since 1989. The universe of markets in the GC Agent Banks in Frontier Markets( ABFM) survey draws primarily on the MSCI and S & P Emerging Markets lists. Not all of these markets are however, represented in the accompanying tables. The response pool is drawn from two sources. Those respondents who completed the survey last year are invited to do so again, while service providers in the markets concerned are invited either to submit client lists for invitation or to approach those clients themselves. The aim here, in addition to gathering a robust a data set, is to allow the response pool for each provider to map to their overall client base, making the results more useful for their own analysis. It should be clarified here that the data in this report is in no way to be seen as a comparison between providers, but rather a reflection of client perception of their providers’ services. In addition, participating service providers are given controlled access to a back-end system to allow them to validate that the ratings they have received come from bona fide clients. Any responses submitted by institutions that were not clients of the rated provider in the 12 months under review are removed. The questionnaire is divided into 7 service categories. There is only one rating question per category. Participants are asked to rate the quality of service in each category on an online‘ scorecard’ by using a sliding scale from Unacceptable to Excellent. These scores are then converted by the system into a scale ranging from 1-7. All other questions are optional and designed to allow the respondent to add supportive comment to their ratings. The report is divided into two sections, the first takes a look at each individual country, followed by a multi-market write up for providers who receive ratings for four or more countries. More granular data analyses are available for each survey. For more information contact beenish. hussain @ globalcustodian. com or lottie. sweeney @ globalcustodian. com.
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