[ C O N T E N T S ]
IN CONVERSATION WITH
46 A fresh vision: HSBC’ s Fiona Horsewill sets out her roadmap for growth
Infrastructure build-out and digitalisation form the basis of HSBC’ s multi-year strategy, while a focus on key markets is bearing fruit for the securities services unit.
48 The importance of balance: Citi’ s Mike Hughes reflects on storied career in securities services
Mike Hughes, Citi’ s global head of fund services and recipient of the GC Legend Award, reflects on his 35-year career journey, the transformative shift to data-driven fund services, and the importance of leadership, mentorship, and emotional intelligence in today’ s industry.
SURVEY
52 Agent Banks in Frontier Markets | Client service shines as technology takes a step back
The fundamentals of agent banks’ service provision are holding strong, but technology sees a drop in scores and in clients’ priority, provoking both questions and answers in this year’ s Frontier Markets survey.
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