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Global Custodian Agent Bank Surveys

FAQ

How many Agent Bank Surveys does Global Custodian publish ? Global Custodian publishes three agent bank surveys a year : one each for major markets ( ABMM ), emerging markets ( ABEM ) and frontier markets ( ABFM ).
What do they measure ? They measure cross-border clients ’ perception of the service received from sub-custodians in each market .
How do they work ? The response pool is drawn from two sources . Those respondents who completed the survey in the previous year are invited to do so again , while service providers in the markets concerned are invited either to submit client lists for invitation or to approach those clients themselves .
How do you filter out bogus responses ? Service providers are given controlled access to a back-end system to allow them to validate that the ratings they have received come from bona fide clients . Any responses submitted by institutions that were not clients of the rated provider in the 12 months under review are removed . At the end of the collection process , Global Custodian does its own check to filter out duplicates .
What does the questionnaire cover ? The questionnaire , completed online , includes 12 service categories . A scorecard allows respondents to rate each category on a seven-point scale from Unacceptable to Excellent . All subsequent questions are optional and designed to allow the respondent to add supportive comment to their ratings . Responses to the rating questions are converted by the survey system into numbers . Responses are weighted depending on the size of assets held in
custody by the rated provider for the respondent concerned . Service providers are also invited to complete a short questionnaire , aimed at allowing us to better understand market and provider changes that might impact results . This questionnaire also allows providers to indicate which if any service categories are not applicable to their service offering .
How are the survey results published ? They are published in Global Custodian magazine and online . ABMM is published in the Fall edition , ABEM in Winter and ABFM in Spring . In order to receive an individual write up , a service provider must have received at least 10 responses per market for ABMM and 5 responses per market for ABEM and ABFM .
Are different levels of survey performance recognised by Global Custodian ? Yes . The published results rate each service provider category plus their overall average in each market on a scale of 1-7 as outlined above . Global Custodian offers official digital accreditation for outperformance at a global , market or category level , based on the published results . Global Custodian also holds two annual awards ceremonies . One segment in each recognises excellence in survey performance . However , all survey results are published before the awards selection process begins and cannot be retrospectively amended .
What services does Global Custodian offer to help me further understand my performance or that of my service provider ( s )? Those providers wishing to understand their performance in more granular detail than is available through our published survey results can order data reports provided in Excel format . are available . For more information on these , please contact matt . aldred @ globalcustodian . com or beenish . hussain @ globalcustodian . com . In 2021 , we are introducing , in partnership with Toronto-based Value Exchange , a series of dashboards providing actionable insights to service providers , participating network managers and other survey respondents . For more information on these , please contact info @ thevalueexchange . com or beenish . hussain @ globalcustodian . com
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