Regional scores |
East Africa 2021 |
Previous year |
Difference |
||
Account Management |
5.67 |
4.33 |
1.34 |
||
Asset Safety |
5.09 |
5.82 |
-0.73 |
||
Asset Servicing |
5.36 |
5.66 |
-0.30 |
||
Cash Management and FX |
4.50 |
6.65 |
-2.15 |
||
Client Service |
5.78 |
5.77 |
0.01 |
||
Liquidity Management |
5.67 |
4.00 |
1.67 |
||
Pricing |
4.83 |
4.53 |
0.30 |
||
Regulation and Compliance |
5.44 |
6.03 |
-0.59 |
||
Relationship Management |
6.11 |
4.17 |
1.94 |
||
Risk Management |
5.44 |
5.65 |
-0.21 |
||
Technology |
4.82 |
4.89 |
-0.07 |
||
Market scores |
Kenya |
Tanzania |
Uganda |
||
Account Management |
5.75 ( 82 %) |
6.00 ( 86 %) |
5.00 ( 71 %) |
||
Asset Safety |
5.00 ( 71 %) |
5.00 ( 71 %) |
5.50 ( 79 %) |
||
Asset Servicing |
5.20 ( 74 %) |
5.25 ( 75 %) |
6.00 ( 86 %) |
||
Cash Management and FX |
4.25 ( 61 %) |
4.67 ( 67 %) |
5.00 ( 71 %) |
||
Client Service |
6.00 ( 86 %) |
5.67 ( 81 %) |
5.50 ( 79 %) |
||
Liquidity Management |
5.67 ( 81 %) |
6.00 ( 86 %) |
5.00 ( 71 %) |
||
Pricing |
4.67 ( 67 %) |
5.50 ( 79 %) |
4.00 ( 57 %) |
||
Regulation and Compliance |
5.50 ( 79 %) |
5.67 ( 81 %) |
5.00 ( 71 %) |
||
Relationship Management |
6.50 ( 93 %) |
6.00 ( 86 %) |
5.50 ( 79 %) |
||
Risk Management |
5.50 ( 79 %) |
5.67 ( 81 %) |
5.00 ( 71 %) |
||
Technology |
4.60 ( 66 %) |
4.75 ( 68 %) |
5.50 ( 79 %) |
||
Provider scores ( Regional ) |
East Africa 2021 |
Standard Chartered Bank |
|||
Account Management |
5.67 |
5.67 |
|||
Asset Safety |
5.09 |
5.09 |
|||
Asset Servicing |
5.36 |
5.36 |
|||
Cash Management and FX |
4.50 |
4.50 |
|||
Client Service |
5.78 |
5.78 |
|||
Liquidity Management |
5.67 |
5.67 |
|||
Pricing |
4.83 |
4.83 |
|||
Regulation and Compliance |
5.44 |
5.44 |
|||
Relationship Management |
6.11 |
6.11 |
|||
Risk Management |
5.44 |
5.44 |
|||
Technology |
4.82 |
4.82 |