[ S U R V E Y | A G E N T B A N K S I N M A J O R M A R K E T S ]
Clearstream With an overall rating of 4.83 , Clearstream sits within the Satisfactory range , however there are still some positive developments when it comes to its service offerings . Relationship Management ( 5.74 ) has the highest score and has seen an uptick of 49 basis points in the last 12 months . While there have been slight declines in some categories , it ’ s encouraging to see that several areas have experienced increases . Importantly , every category is still rated as either Good or Satisfactory , indicating a solid level of service that clients appreciate .
Euroclear Bank When it comes to the services offered by Euroclear , Relationship Management , Account Management and Client Service all three sit in the Very Good range . With encouraging insights from clients for Relationship Management and Client Service , one respondent commends the firm ’ s “ excellent co-operation and professional assistance also in complex requirements ” and its “ first class service ”. When it comes to Technology , Euroclear has seen a slight decline in the segment ' s rating , however its difficult to fault the ICSD ’ s efforts in looking to the future when it comes to this category . Euroclear has been involved in a range of pilots and initiatives throughout the world to harness new technologies and is also working with Clearstream and DTCC to establish standards for the digital asset infrastructure of the future .
SIX Securities Services It has been quite the year for SIX , a serial outperformer in this survey over the years , with an average overall score of 6.40 – up from 2023 and above the global average . It is also worth noting that this provider has
received the highest number of respondents . Only one category , Pricing , is not rated above 6.00 – and even then , it sits at 5.91 . There is also promising feedback from clients when it comes to Pricing due to SIX ’ s “ flexibility , offering competitive prices , and willingness to host consultations ”. It will come as little surprise that Relationship Management and Client Services have received the highest scores , and interestingly they have also seen the largest uptick in ratings since 2023 .
ICSD |
2024 |
2023 |
Global Average |
Difference to Global |
Clearstream Bank |
Euroclear Bank |
SIX |
Account Management |
6.39 |
6.11 |
5.83 |
0.56 |
5.22 |
6.20 |
6.66 |
Asset Safety and risk management |
6.23 |
6.03 |
5.73 |
0.50 |
5.29 |
5.83 |
6.48 |
Asset Servicing |
5.91 |
5.96 |
5.59 |
0.32 |
4.29 |
5.30 |
6.36 |
Cash Management and FX |
6.01 |
5.87 |
5.46 |
0.54 |
5.05 |
5.43 |
6.32 |
Client Service |
6.39 |
6.06 |
5.84 |
0.55 |
4.75 |
6.10 |
6.77 |
Data Services |
5.88 |
5.80 |
5.44 |
0.44 |
4.74 |
5.23 |
6.23 |
Service Innovation |
5.93 |
5.83 |
5.43 |
0.49 |
4.95 |
5.42 |
6.22 |
Liquidity Management |
6.01 |
5.81 |
5.41 |
0.60 |
4.47 |
4.99 |
6.43 |
Pricing |
5.55 |
5.52 |
5.20 |
0.35 |
4.48 |
4.87 |
5.91 |
Regulation and Compliance |
6.09 |
5.92 |
5.57 |
0.53 |
4.92 |
5.59 |
6.47 |
Relationship Management |
6.55 |
6.18 |
6.15 |
0.39 |
5.74 |
6.21 |
6.79 |
Securities Lending |
6.03 |
5.81 |
5.17 |
0.86 |
4.00 |
4.90 |
6.39 |
Technology |
5.86 |
5.84 |
5.33 |
0.54 |
4.85 |
5.43 |
6.15 |
Average |
6.06 |
5.90 |
5.55 |
0.51 |
4.83 |
5.50 |
6.40 |
Fall 2024 globalcustodian . com 89