[ S U R V E Y | A G E N T B A N K S I N M A J O R M A R K E T S ]
New Zealand
New Zealand ’ s overall rating remains largely unchanged from last year , with the majority of categories sitting firmly in the Good category ( 5.00 – 5.99 ). Although sitting just below the global average , eight of the 13 categories have seen an uptick in ratings since 2023 , with another one remaining the same . It is Account Management which has seen the most significant uptick , sitting at 5.86 , although once again it is Relationship Management ( 5.99 ) which has received the highest score .
BNP Paribas With an overall rating of 5.39 , seven of the 13 categories have seen an uptick since 2023 . Asset Safety and Risk Management has seen that largest shift , due in part to client ’ s confidence in BNP ’ s “ constant monitoring of the accounts ”. Account Management ( 6.11 ) and Technology ( 5.43 ) have also seen notable increases in ratings this year . In fact , when it comes to Account Management clients are quick to praise the provider for how it is “ very friendly and professional , they know the market well ”. Technology is of particular interest , with BNP Paribas highlighting its “ integration with Bloomberg AIM to enhance post-trade workflows ” with the goal of
providing mutual clients with “ seamless front-to-back workflows and standardised data connectivity to support efficient trade management ”. On the other hand , both Service Innovation and Securities Lending have seen significant drop in ratings by 43 basis points .
New Zealand |
New Zealand 2024 |
New Zealand 2023 |
Global Average |
Difference to Global |
BNP |
Account Management |
5.86 |
5.55 |
5.83 |
0.03 |
6.11 |
Asset Safety and risk management |
5.46 |
5.40 |
5.73 |
-0.27 |
5.83 |
Asset Servicing |
5.41 |
5.57 |
5.59 |
-0.18 |
5.39 |
Cash Management and FX |
5.08 |
5.12 |
5.46 |
-0.39 |
5.11 |
Client Service |
5.79 |
5.67 |
5.84 |
-0.05 |
5.96 |
Data Services |
5.13 |
5.31 |
5.44 |
-0.31 |
5.43 |
Service Innovation |
5.12 |
5.11 |
5.43 |
-0.31 |
4.88 |
Liquidity Management |
5.00 |
5.00 |
5.41 |
-0.41 |
4.95 |
Pricing |
5.12 |
4.90 |
5.20 |
-0.08 |
5.24 |
Regulation and Compliance |
5.26 |
5.22 |
5.57 |
-0.31 |
5.29 |
Relationship Management |
5.99 |
5.86 |
6.15 |
-0.16 |
6.13 |
Securities Lending |
4.66 |
5.20 |
5.17 |
-0.51 |
4.37 |
Technology |
5.07 |
5.06 |
5.33 |
-0.26 |
5.43 |
Average |
5.30 |
5.31 |
5.55 |
-0.25 |
5.39 |
86 Global Custodian Fall 2024