[ S U R V E Y | A G E N T B A N K S I N M A J O R M A R K E T S ]
Australia
Australia has seen a slight dip in its overall rating . However , with a 5.16 , the Australian average is within the Good range . There are two noteworthy points when it comes to Australia ’ s scores – firstly it is Account Management which has seen the largest uptick this quarter , which also pushes it into first place ( it was sitting at fifth highest score in 2023 ). Meanwhile , at the other end of the spectrum both Securities Lending and Data Services have seen significant downward shifts – falling 74 and 62 basis points , respectively .
BNP Paribas Sitting comfortably at Good , BNP Paribas has had a good year , with Account Management ( 6.11 ) after seeing the largest uptick in ratings since 2023 . When it comes to this category BNP ’ s clients are quick to praise its “ excellent coverage ” however , the standout comment is how “ the settlement of daily trades with exchange is very smooth ” with the respondent continuing “ the client service team is very helpful and they can provide information in timely manner ”. BNP Paribas highlighted to GC Research that it has “ substantially reinforced our footprint in the different regions , which enables us to deploy new account management models , leveraging both our local teams and our international operational centres in each main time zone ”. It is clear that our respondents appreciate these improvements . Of course , there has been a decline in ratings for a few categories too – most notably for Securities Lending and Service Innovation . One client has a slight grumble in the comments : “ when cancelling / rejecting client corp [ orate ] action
instructions additional notification ( i . e . email / phone calls ) can be sent instead of solely rely on the SWIFT message communication .” Another notes they are looking for more regular updates .
Australia |
Australia 2024 |
Australia 2023 |
Global Average |
Difference to Global |
BNP |
Account Management |
5.61 |
5.47 |
5.83 |
-0.22 |
6.11 |
Asset Safety and risk management |
5.37 |
5.50 |
5.73 |
-0.35 |
5.83 |
Asset Servicing |
5.27 |
5.37 |
5.59 |
-0.32 |
5.39 |
Cash Management and FX |
5.07 |
5.21 |
5.46 |
-0.40 |
5.11 |
Client Service |
5.57 |
5.53 |
5.84 |
-0.27 |
5.96 |
Data Services |
4.99 |
5.61 |
5.44 |
-0.45 |
5.57 |
Service Innovation |
5.01 |
5.28 |
5.43 |
-0.42 |
4.88 |
Liquidity Management |
4.87 |
5.00 |
5.41 |
-0.54 |
4.95 |
Pricing |
4.90 |
5.08 |
5.20 |
-0.31 |
5.24 |
Regulation and Compliance |
5.11 |
5.42 |
5.57 |
-0.46 |
5.43 |
Relationship Management |
5.59 |
5.77 |
6.15 |
-0.56 |
6.13 |
Securities Lending |
4.72 |
5.46 |
5.17 |
-0.44 |
4.84 |
Technology |
4.98 |
5.28 |
5.33 |
-0.34 |
5.43 |
Average |
5.16 |
5.38 |
5.55 |
-0.39 |
5.45 |
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