[ S U R V E Y | A G E N T B A N K S I N M A J O R M A R K E T S ]
Sweden
With the majority of ratings sitting within the Good range , and an overall rating of 5.38 , only Relationship Management ( 6.16 ) has shifted up into the Very Good Range . Much like the other Nordic countries , there is quite the spread of client size this year – although again it is clients within the $ 250million- $ 1billion bracket which have rated providers in Sweden the highest ( 6.23 ). Three categories have seen a slight decline in ratings in the last 12 months . The Securities Lending ’ s score has dropped by 0.38 , while the other two – Regulation and Compliance ( down 0.02 ) and Technology ( down 0.08 ) saw marginal falls .
SEB SEB has had quite the year , scoring an average of 5.99 to sit just shy of the Very Good range . The provider will be pleased to see that every single category has seen an uptick in rating this year , while an impressive seven of 13 categories score above 6.00 . This is up from just two , in 2023 . Data Services has seen that largest annual increase – increasing by 88 basis points . This is followed by Service
Innovation ( up 0.78 ) and Relationship Management ( up 0.68 ). When it comes to Relationship Management however , this improvement in scores is largely based upon the providers “ excellent client focus ”, according to one respondent .
Sweden |
Sweden 2024 |
Sweden 2023 |
Global Average |
Difference to Global |
SEB |
Account Management |
5.78 |
5.55 |
5.83 |
-0.04 |
6.50 |
Asset Safety and risk management |
5.57 |
5.37 |
5.73 |
-0.16 |
6.18 |
Asset Servicing |
5.53 |
5.30 |
5.59 |
-0.06 |
5.95 |
Cash Management and FX |
5.38 |
5.22 |
5.46 |
-0.09 |
6.18 |
Client Service |
5.72 |
5.55 |
5.84 |
-0.11 |
6.25 |
Data Services |
5.14 |
5.07 |
5.44 |
-0.30 |
5.88 |
Service Innovation |
5.47 |
5.12 |
5.43 |
0.03 |
6.16 |
Liquidity Management |
5.05 |
5.00 |
5.41 |
-0.36 |
5.62 |
Pricing |
5.02 |
4.95 |
5.20 |
-0.19 |
5.41 |
Regulation and Compliance |
5.33 |
5.35 |
5.57 |
-0.24 |
5.79 |
Relationship Management |
6.16 |
5.77 |
6.15 |
0.00 |
6.68 |
Securities Lending |
4.62 |
5.00 |
5.17 |
-0.55 |
5.20 |
Technology |
5.18 |
5.26 |
5.33 |
-0.14 |
6.13 |
Average |
5.38 |
5.27 |
5.55 |
-0.17 |
5.99 |
82 Global Custodian Fall 2024