[ S U R V E Y | A G E N T B A N K S I N M A J O R M A R K E T S ]
Norway
There is quite a diverse range of ratings when it comes to the Norwegian market this year , leading to an overall rating of 5.37 . As well as this , there is an impressive spread when it comes to client size , with clients within the $ 250million- $ 1billion AUM bracket scoring providers highest . Norway sits just below the global average in the majority of categories , with some notable year-on-year increases across the categories . Relationship Management ( 6.15 ) has seen the most significant increase and has received the highest score this year being pushed into the Very Good range .
SEB Alongside Norway ’ s overall score seeing an improvement , SEB has experienced its own uptick . With two categories rated as Very Good , only three have seen a negative shift in ratings this year . While it will come as little surprise that Relationship Management has had the largest uptick in ratings , it is Data Services which is perhaps more interesting . Having increased by an impressive 68 basis points , clients are quick to sing their praises about SEB ’ s data services . One respondent comments how they “ really appreciate the various
documents provided about the markets and services ” while SEB is also praised for how it “ clearly describes the major information necessary to understand the local rules and processes ”. It would seem there is plenty of appreciation for this provider making the process as user-friendly and easy to understand as possible . Norway seems like the most appropriate part of this survey to wish SEB ’ s sub custody sales and relationship manager , Ulf Noren , a happy retirement after spending almost two decades working at the Nordic bank .
Norway |
Norway 2024 |
Norway 2023 |
Global Average |
Difference to Global |
SEB |
Account Management |
5.85 |
5.46 |
5.83 |
0.02 |
6.29 |
Asset Safety and risk management |
5.60 |
5.50 |
5.73 |
-0.13 |
5.77 |
Asset Servicing |
5.42 |
5.27 |
5.59 |
-0.17 |
5.52 |
Cash Management and FX |
5.38 |
5.21 |
5.46 |
-0.09 |
5.77 |
Client Service |
5.78 |
5.42 |
5.84 |
-0.06 |
5.94 |
Data Services |
5.18 |
5.13 |
5.44 |
-0.26 |
5.88 |
Service Innovation |
5.16 |
5.16 |
5.43 |
-0.28 |
5.58 |
Liquidity Management |
5.06 |
4.94 |
5.41 |
-0.35 |
5.62 |
Pricing |
4.99 |
5.00 |
5.20 |
-0.21 |
5.16 |
Regulation and Compliance |
5.49 |
5.41 |
5.57 |
-0.08 |
5.69 |
Relationship Management |
6.15 |
5.67 |
6.15 |
0.00 |
6.55 |
Securities Lending |
4.62 |
5.20 |
5.17 |
-0.55 |
5.20 |
Technology |
5.14 |
5.26 |
5.33 |
-0.18 |
5.69 |
Average |
5.37 |
5.28 |
5.55 |
-0.18 |
5.74 |
Fall 2024 globalcustodian . com 81