[ S U R V E Y | A G E N T B A N K S I N M A J O R M A R K E T S ]
Finland
Finland has also seen an uptick in its overall rating since last year , with its score rising 14 basis points to reach 5.40 . Rated as Good by our respondents , nine of the 13 categories have seen an upward trend over the last 12 months . Asset Servicing and Relationship Management have seen the largest annual shift , both increasing by 56 basis points , followed by Account Management which increased by 48 basis points . Relationship Management ( 6.29 ) and Account Management ( 6.03 ) received the highest ratings , with both categories sitting at Very Good . Technology has received the lowest rating ( 4.63 ), dropping from 5.19 last year , and is also the category with the largest downward year-on-year shift .
SEB With its overall rating at 5.85 , firmly above both Finland ’ s and the global average score , it has been a strong 12 months for SEB in the country . With five of the 13 categories being rated as Very Good , all bar one have seen an uptick in rating this year . Technology has seen a slight downward shift , falling 35 basis points year-on-year , though there is praise for how user friendly SEB ’ s online presence is .
Relationship Management ( 6.74 ) has seen the largest positive shift , as well as having the highest score , however it is Asset Safety and Risk Management which is particularly interesting . Rated as Good last year , this year this category has seen quite the jump in its rating from clients , pushing it into the Very Good Range , with the second largest growth on the previous year . Perhaps this increase is due to SEB ’ s ability to “ advise on any issue ” - as clients pointed out – with others heaping praise for
“ safekeeping assets and managing risk ”.
Finland |
Finland 2024 |
Finland 2023 |
Global Average |
Difference to Global |
SEB |
Account Management |
6.03 |
5.55 |
5.83 |
0.20 |
6.59 |
Asset Safety and risk management |
5.81 |
5.50 |
5.73 |
0.09 |
6.35 |
Asset Servicing |
5.76 |
5.20 |
5.59 |
0.17 |
6.15 |
Cash Management and FX |
5.31 |
4.94 |
5.46 |
-0.16 |
5.85 |
Client Service |
5.87 |
5.48 |
5.84 |
0.03 |
6.40 |
Data Services |
4.81 |
5.06 |
5.44 |
-0.63 |
4.97 |
Service Innovation |
5.20 |
5.26 |
5.43 |
-0.24 |
5.40 |
Liquidity Management |
5.08 |
4.94 |
5.41 |
-0.34 |
5.62 |
Pricing |
5.12 |
5.05 |
5.20 |
-0.09 |
5.52 |
Regulation and Compliance |
5.58 |
5.45 |
5.57 |
0.01 |
6.04 |
Relationship Management |
6.29 |
5.73 |
6.15 |
0.14 |
6.74 |
Securities Lending |
4.70 |
5.00 |
5.17 |
-0.47 |
5.50 |
Technology |
4.63 |
5.19 |
5.33 |
-0.70 |
4.94 |
Average |
5.40 |
5.26 |
5.55 |
-0.15 |
5.85 |
80 Global Custodian Fall 2024