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Denmark
Returning with an individual country write up after a five-year hiatus , Denmark has received the highest overall average score ( 5.42 ) amongst the Nordic countries . The total marks a marginal increase on last year , giving Denmark an overall rating of Good from our respondents . Looking at the data , it is Relationship Management ( 6.33 ) that has the highest score , followed by Client Service ( 5.95 ). These two categories have also seen the largest uptick in overall rating . Excitingly , six categories have beaten the global average . Data Services ( 4.87 ) and Securities Lending ( 4.64 ) have received the lowest scores , both seeing a downward shift since last year to now sit within the Satisfactory segment . When it comes to client size , those within the $ 250 million- $ 1 billion range provide the highest ratings ( 6.23 ). It is also worth noting that no Danish respondents with an AUM of over $ 10 billion participated in this year ’ s survey .
SEB SEB has seen a significant increase in its overall rating since 2023 , up 20 basis points from last year to reach 5.87 . Much like the overall score in the country , it is
Relationship Management which marks highest for SEB , with plenty of praise for its “ knowledgeable and well-connected and dedicated ” relationship management team and how it keeps its clients pro-actively informed of upcoming changes . This category also saw the largest annual uptick , rising 74 basis points to achieve a near perfect score . Seven of the 13 categories have been rated as Very Good , with the remaining sitting within the Good segment . The bank has seen a slight downward
shift in three categories . Technology has seen the largest reduction ( -0.37 ), though still sits in the Good range , with praise for the providers user-friendly “ web interface tool CI Online ” and easy-to-use tech functionalities .
Denmark |
Denmark 2024 |
Denmark 2023 |
Global Average |
Difference to Global |
SEB |
Account Management |
5.92 |
5.61 |
5.83 |
0.09 |
6.41 |
Asset Safety and risk management |
5.51 |
5.53 |
5.73 |
-0.21 |
6.14 |
Asset Servicing |
5.72 |
5.39 |
5.59 |
0.13 |
6.15 |
Cash Management and FX |
5.57 |
5.27 |
5.46 |
0.11 |
6.18 |
Client Service |
5.95 |
5.56 |
5.84 |
0.11 |
6.39 |
Data Services |
4.87 |
5.14 |
5.44 |
-0.57 |
5.03 |
Service Innovation |
5.20 |
5.38 |
5.43 |
-0.24 |
5.40 |
Liquidity Management |
5.08 |
5.21 |
5.41 |
-0.34 |
5.62 |
Pricing |
5.13 |
5.24 |
5.20 |
-0.07 |
5.52 |
Regulation and Compliance |
5.60 |
5.47 |
5.57 |
0.04 |
6.04 |
Relationship Management |
6.33 |
5.78 |
6.15 |
0.18 |
6.74 |
Securities Lending |
4.64 |
5.29 |
5.17 |
-0.53 |
5.20 |
Technology |
5.00 |
5.47 |
5.33 |
-0.33 |
5.49 |
Average |
5.42 |
5.41 |
5.55 |
-0.12 |
5.87 |
Fall 2024 globalcustodian . com 79