[ S U R V E Y | A G E N T B A N K S I N M A J O R M A R K E T S ]
Singapore
One market which will never be accused of “ lip service ” when it comes to innovation is Singapore , which proudly sits at the forefront of exploratory initiatives with some of the world ’ s largest custodians . Through pilots , sandbox initiatives and getting buy-in from financial service providers prominent in Singapore , the market has become a global leader in fintech , pushing the boundaries of AI , quantum technology and digital assets . The most notable of these is Project Guardian , a collaborative initiative between policymakers and the financial industry to enhance liquidity and efficiency of financial markets through asset tokenisation . With an overall score of 5.66 , the Singapore market is sitting comfortably at Good , beating both the global average and its 2023 score . With a wide range of clients this year it is those in the $ 250 million- $ 1 billion bracket that have rated this market the highest at 6.02 . With all bar one category beating the global average , it is Relationship Management ( 6.30 ) which has the highest score , closely followed by Client Service ( 5.98 ). Only Securities Lending has seen a decline in scores - falling 0.48 - but remains in the Satisfactory segment . T + 1 has been the hot topic for the majority of markets and Singapore is no exceptions . Exactly when a move will occur is still up for debate , but settlement cycle reduction for major markets appears to be inevitable at this point .
DBS Bank It has been an interesting year for DBS Bank , Singapore . Overall , this provider
has a rating of 6.18 , and with the majority of categories rated as Very Good the overall picture is positive . DBS takes pride in its success and being recognised as the “ Best Agent Bank in both Singapore and Hong Kong ” at the Global Custodian Leaders in Custody Awards this year . Of course , there are plenty of positives to highlight . Asset Safety and Risk Management ( 6.78 ) has the highest
Singapore |
Singapore 2024 |
Singapore 2023 |
Global Average |
Difference to Global |
DBS Bank |
Account Management |
5.88 |
5.59 |
5.83 |
0.05 |
6.41 |
Asset Safety and risk management |
5.88 |
5.69 |
5.73 |
0.15 |
6.78 |
Asset Servicing |
5.75 |
5.44 |
5.59 |
0.16 |
6.38 |
Cash Management and FX |
5.58 |
5.22 |
5.46 |
0.12 |
6.19 |
Client Service |
5.98 |
5.58 |
5.84 |
0.14 |
6.22 |
Data Services |
5.57 |
5.36 |
5.44 |
0.13 |
6.16 |
Service Innovation |
5.60 |
5.38 |
5.43 |
0.16 |
6.19 |
Liquidity Management |
5.64 |
5.46 |
5.41 |
0.23 |
6.54 |
Pricing |
5.46 |
5.10 |
5.20 |
0.25 |
6.16 |
Regulation and Compliance |
5.66 |
5.60 |
5.57 |
0.10 |
6.66 |
Relationship Management |
6.30 |
5.83 |
6.15 |
0.15 |
6.28 |
Securities Lending |
4.61 |
5.08 |
5.17 |
-0.56 |
4.64 |
Technology |
5.61 |
5.40 |
5.33 |
0.28 |
5.75 |
Average |
5.66 |
5.44 |
5.55 |
0.11 |
6.18 |
76 Global Custodian Fall 2024