[ S U R V E Y | A G E N T B A N K S I N M A J O R M A R K E T S ]
Korea
For the third year in a row the Korean market has seen an uptick in its overall rating – with a score of 5.81 - sitting comfortably above the global average ( 5.55 ). For the first time since 2022 not a single category is sitting below Good ( 5.00 ). Relationship Management has the highest score at 6.44 , closely followed by Client Service ( 6.34 ). Both categories have seen a significant upward swing in ratings by an impressive 1.06 and 1.03 decimal places , respectively . They are joined in the Very Good range by Account Management , which scored 6.23 . When it comes to client size , this market has quite the diverse range of respondents . It is the clients in the $ 250 million- $ 1 billion range that have rated this market the highest at 6.95 . Even then , the lowest rating at 5.05 for those in the $ 0- $ 250 million camp , still sits at Good . The story for securities in Korea this year has been around its CSD signing deals with ICSDs Euroclear and Clearstream to further open up its markets to foreign investors . After intentions were signalled in 2023 , both ICSDs established their direct links to the Korean Securities Depository ( KSD ) in the same week this summer .
Standard Chartered Bank It has been an excellent year for Standard Chartered Bank . With an overall average score of 6.36 , all categories have seen an uptick in ratings since 2023 . Perhaps most notable is Technology ( 6.37 ), which jumped 129 basis points year-on-year . A category which has historically ranked poorly when it comes to the Asian regional score , it would appear that Standard Chartered Bank is breaking the mould for its clients . Client Services and Securities Lending have also seen
a significant increase since last year . In fact , six of the 13 categories have seen a rating increase by over 1.00 decimal points – a remarkable achievement . Although Technology has seen the largest shift , it is Relationship Management ( 6.98 ) which has the highest score – with a near perfect rating from its clients . Praise is piled on from clients for SCB ’ s “ excellent client focus ” and “ proactive assistance in fixing problems / issues ”.
Korea |
Korea 2024 |
Korea 2023 |
Global Average |
Difference to Global |
Standard Chartered Bank |
Account Management |
6.23 |
5.71 |
5.83 |
0.40 |
6.77 |
Asset Safety and risk management |
5.87 |
5.82 |
5.73 |
0.15 |
6.32 |
Asset Servicing |
5.81 |
5.71 |
5.59 |
0.22 |
6.24 |
Cash Management and FX |
5.51 |
5.62 |
5.46 |
0.04 |
5.85 |
Client Service |
6.34 |
5.31 |
5.84 |
0.50 |
6.85 |
Data Services |
5.93 |
5.40 |
5.44 |
0.49 |
6.47 |
Service Innovation |
5.93 |
5.41 |
5.43 |
0.49 |
6.47 |
Liquidity Management |
5.30 |
5.27 |
5.41 |
-0.11 |
5.92 |
Pricing |
5.21 |
5.21 |
5.20 |
0.00 |
5.67 |
Regulation and Compliance |
5.87 |
5.38 |
5.57 |
0.31 |
6.32 |
Relationship Management |
6.44 |
5.38 |
6.15 |
0.29 |
6.98 |
Securities Lending |
5.38 |
4.90 |
5.17 |
0.22 |
6.40 |
Technology |
5.76 |
5.00 |
5.33 |
0.43 |
6.37 |
Average |
5.81 |
5.39 |
5.55 |
0.26 |
6.36 |
74 Global Custodian Fall 2024