[ S U R V E Y | A G E N T B A N K S I N M A J O R M A R K E T S ] the Hong Kong funds market has been developing in recent years , “ through the introduction of Open-Ended Fund Companies ( OFCs )”.
Deutsche Bank Appearing for the first time in this market , Deutsche Bank has scored an average overall total of 5.58 , sitting just above the global average . Interestingly , it is Securities Lending ( 7.00 ) which has received the highest score , although both Client Service ( 6.03 ) and Account Management ( 6.00 ) are also sitting in the Very Good range . Pricing , Data Services and Technology are all rated Satisfactory , with clients highlighting the need for more accessibility with regards to its online portal . Scoring in the Good range , the bank ’ s Relationship Management team received excellent feedback . Clients who have left comments are quick to sing Deutsche Bank ’ s praises for its “ close monitoring of accounts ” and the speed in which it informs clients of any issues . What is worth noting is that in six of the categories listed , this provider manages to beat both the global and Hong Kong average scores . Particularly impressive is that when it comes to Securities Lending this category is rated an impressive 2.02 decimal places above the Hong Kong average , and 1.83 decimal places above the global average .
Standard Chartered Bank Standard Chartered Bank is back once again , and this year the provider has seen a significant uptick in its overall average rating . Sitting at 6.05 , SCB has moved up from being rated Good in 2023 , to Very Good this year . Looking more closely at the data , an impressive seven of the 13 categories
DBS Bank Deutsche Bank SCB UBS 5.88 6.00 6.61 5.90 6.07 5.86 6.27 5.74 5.90 5.76 5.61 5.57 5.78 5.84 5.75 5.46 5.98 6.03 5.78 5.88 5.93 4.89 6.06 5.37 5.90 5.32 5.93 5.34 5.82 5.14 5.95 5.77 5.78 4.84 5.85 5.26 6.02 5.45 6.27 5.68 5.95 5.53 6.46 6.60 5.72 7.00 6.00 4.28 5.85 4.95 6.15 5.45 5.89 5.58 6.05 5.56
score over 6.00 . It is also worth noting that every category has seen an uptick in rating over the last 12 months . Most impressive is Technology ( 6.15 ) which last year was rated as Satisfactory , this year this category has seen a significant increase of 1.22 decimal places , now sitting comfortably within the Very Good bracket . Account Management ( 6.61 ) and Securities Lending ( 6.00 ) also saw notable rises , up 1.14 and 1.12 decimal places , respectively .
UBS Following on from its appearance in ABMM last year , UBS has seen a notable uptick across the board when it comes to its ratings . With an overall average of 5.56 , marginally above the global average of 5.55 , it is the improvement in scores which are most interesting when it comes to this provider . Every single category has seen an improvement since 2023 , with the largest increase in the Securities Lending segment . This category is currently sitting at Satisfactory , which is an improvement from last year and has in fact jumped up 0.61 decimal places over the last 12 months . Liquidity Management ( 5.77 ) has also seen a considerable improvement , increasing 47 basis points . Relationship Management ( 6.60 ) received the highest score overall , sitting firmly at Very Good .
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