[ S U R V E Y | A G E N T B A N K S I N M A J O R M A R K E T S ]
Southern Europe
Respondent Priorities
1st 2nd 3rd 4th 5th 6th
Client Service Account Management Relationship Management Asset Servicing Asset Safety and Risk Management Pricing
When it comes to our survey results this year , Southern Europe has seen an uptick in its overall average rating . With a score of 5.41 , this region sits just below the global average . However , compared to last year , nearly every category has seen an uptick – with the exception of Securities Lending . Data Services ( 5.31 ), Pricing ( 4.99 ) and Regulation and Compliance ( 5.41 ) - have seen no shift in rating in the last 12 months . Service Innovation and Relationship Management saw the largest annual shift , both increasing by 18 basis points , with
Relationship Management receiving the highest score ( 6.08 ). Despite this increase in ratings Relationship Management is only rated third in the list of client priorities , while Service Innovation is in 12th place . Although providers in Southern Europe are excelling in these areas , clients are looking for providers to focus on Client Service , Account Management and Relationship Management . BNP Paribas , a key player in this region , appears in all three markets , while Intesa Sanpaolo also features . For BNP though , Southern Europe is a region in
7th 8th 9th 10th 11th 12th 13th
Regulation and Compliance Cash Management and FX Technology Liquidity Management Data Services Service Innovation Securities Lending
which the custodian continues to excel . Asset Safety and Risk Management , and Technology sit 17 basis points above the regional average . Intesa Sanpaolo cannot be overlooked here either , although only appearing in one market in Southern Europe ( Italy ) this provider outperforms the regional average at each category . Across the board , Southern Europe sits below the global average .
Southern Europe |
2024 |
2023 |
Global Average |
Difference to Global |
Account Management |
5.70 |
5.54 |
5.83 |
-0.12 |
Asset Safety and risk management |
5.59 |
5.48 |
5.73 |
-0.14 |
Asset Servicing |
5.53 |
5.36 |
5.59 |
-0.07 |
Cash Management and FX |
5.28 |
5.18 |
5.46 |
-0.18 |
Client Service |
5.81 |
5.70 |
5.84 |
-0.03 |
Data Services |
5.31 |
5.31 |
5.44 |
-0.13 |
Service Innovation |
5.38 |
5.19 |
5.43 |
-0.06 |
Liquidity Management |
5.22 |
5.12 |
5.41 |
-0.19 |
Pricing |
4.99 |
4.99 |
5.20 |
-0.21 |
Regulation and Compliance |
5.41 |
5.41 |
5.57 |
-0.16 |
Relationship Management |
6.08 |
5.90 |
6.15 |
-0.07 |
Securities Lending |
4.85 |
4.97 |
5.17 |
-0.32 |
Technology |
5.16 |
5.12 |
5.33 |
-0.17 |
Average |
5.41 |
5.33 |
5.55 |
-0.14 |
64 Global Custodian Fall 2024