[ S U R V E Y | A G E N T B A N K S I N M A J O R M A R K E T S ]
The Netherlands
There have been changes aplenty in the Netherlands over the last 12 months – notably the EMIR Review by the European Parliament , which will have a significant impact , in large due to its significant retail market in the country . Similarly , the Dutch Tax Authorities issued the English version of the new agreement for Authorized Intermediaries that file tax reclaims on behalf of their clients , while the Dutch government also published a provisional list for The Tax Plan 2024 , looking to amend the dividend withholding tax exemption , which could potentially impact the filing of Dutch Quick Reclaim filing . When looking at the data , the Netherlands sits mainly at Good , with an overall score of 5.34 . Relationship Management scores highest in the country , sitting within the Very Good range .
BNP Paribas With an uptick in ratings , BNP Paribas ’ overall score sits comfortably at 5.53 ( Good ) and over half of categories saw an increase since 2023 . Securities Lending ( 5.58 ) saw the largest increase , with an increase of 58 basis points .
Intesa Sanpaolo All of Intesa Sanpaolo ’ s ratings sit comfortably in the Good ( 5.00 – 5.99 ) and Very Good ( 6.00 – 6.99 ) range . Although Liquidity Management ( 5.20 ) saw a decrease of 37 basis points , the majority of categories have seen upward trends over the last 12 months . The most significant increases were seen in the Securities Lending ( 6.00 ) and Technology ( 5.88 ) categories , up 40 and eight basis points , respectively .
Netherlands |
Netherlands 2024 |
Netherlands 2023 |
Global Average |
Difference to Global |
BNP |
Intesa |
Account Management |
5.54 |
5.56 |
5.83 |
-0.28 |
5.66 |
6.24 |
Asset Safety and risk management |
5.37 |
5.51 |
5.73 |
-0.35 |
5.76 |
5.76 |
Asset Servicing |
5.34 |
5.40 |
5.59 |
-0.25 |
5.34 |
5.94 |
Cash Management and FX |
5.33 |
5.18 |
5.46 |
-0.13 |
5.53 |
5.68 |
Client Service |
5.55 |
5.73 |
5.84 |
-0.29 |
5.68 |
5.94 |
Data Services |
5.15 |
5.38 |
5.44 |
-0.29 |
5.72 |
5.67 |
Service Innovation |
5.30 |
5.22 |
5.43 |
-0.13 |
5.42 |
5.50 |
Liquidity Management |
5.13 |
5.14 |
5.41 |
-0.28 |
5.38 |
5.20 |
Pricing |
4.88 |
4.93 |
5.20 |
-0.33 |
4.85 |
5.38 |
Regulation and Compliance |
5.43 |
5.53 |
5.57 |
-0.14 |
5.54 |
5.76 |
Relationship Management |
6.01 |
5.98 |
6.15 |
-0.15 |
6.06 |
6.24 |
Securities Lending |
5.28 |
5.24 |
5.17 |
0.12 |
5.58 |
6.00 |
Technology |
5.12 |
5.13 |
5.33 |
-0.21 |
5.38 |
5.88 |
Average |
5.34 |
5.38 |
5.55 |
-0.21 |
5.53 |
5.78 |
62 Global Custodian Fall 2024