[ S U R V E Y | A G E N T B A N K S I N M A J O R M A R K E T S ]
Switzerland
Much of the last 12 months within the Swiss banking sector has been dealing with the fallout of the Credit Suisse saga – culminating in the UBS takeover being completed in May this year . Elsewhere , conversations around T + 1 and potential alignment with the EU and the UK continue to rumble on . Switzerland ’ s overall average rating ( 5.68 ) sits above the global average ( 5.55 ), with every category sitting within the Good or Very Good ranges . While that ’ s good news for the country , what may come as some surprise is that almost all categories have seen a slight drop since 2023 . The only exceptions to the rule are Relationship Management ( up 0.13 ), Client Service ( up 0.04 ) and Liquidity Management ( up 0.05 ).
BNP Paribas BNP Paribas ’ data has shown some interesting findings . Some categories have seen a downward shift since last year , though both Client Service ( 6.03 ) and Relationship Management ( 6.18 ) continue to be rated as Very Good – largely due to its “ excellent service ” and “ very active ” responsiveness – as pointed out by a couple of client comments . All categories – with the exception of Regulation and Compliance , and
Securities Lending – received scores within the Very Good or Good range .
SIX Securities Services Despite a slight drop in ratings across the board , SIX Securities Services has posted a strong set of scores in 2024 , with six of the categories sitting at Very Good . It will come as little surprise that Client Service ( 6.47 ) and Relationship Management ( 6.56 ) received the highest
scores , with plenty of praise for the provider . Overall , the provider scored 5.97 , sitting comfortably above both the global ( 5.55 ) and Swiss ( 5.68 ) averages this year . One client commented : “ Comprehensive , competent , efficient , skilful , professional and responsive service ,” while another said : “ We really feel that we have an outstanding relationship with SIX SIS and the service
Switzerland |
Switzerland 2024 |
Switzerland 2023 |
Global Average |
Account Management |
5.99 |
6.00 |
5.83 |
Asset Safety and risk management |
5.90 |
5.96 |
5.73 |
Asset Servicing |
5.77 |
5.82 |
5.59 |
Cash Management and FX |
5.55 |
5.71 |
5.46 |
Client Service |
6.02 |
5.98 |
5.84 |
Data Services |
5.59 |
5.91 |
5.44 |
Service Innovation |
5.48 |
5.77 |
5.43 |
Liquidity Management |
5.63 |
5.58 |
5.41 |
Pricing |
5.36 |
5.52 |
5.20 |
Regulation and Compliance |
5.60 |
5.85 |
5.57 |
Relationship Management |
6.47 |
6.34 |
6.15 |
Securities Lending |
5.22 |
5.96 |
5.17 |
Technology |
5.30 |
5.81 |
5.33 |
Average |
5.68 |
5.86 |
5.55 |
60 Global Custodian Fall 2024