[ S U R V E Y | A G E N T B A N K S I N M A J O R M A R K E T S ]
Belgium
In January 2024 the European
Issuance Service ( EIS ) programme was launched , allowing the European Commission to issue debt issued into the National Bank of Belgium Securities Settlement System ( NBB-SSS ). By May 2024 , it was reported that over ¤ 50 billion was outstanding . In collaboration with the local banking association , the Belgian paying agents have been working on the standardisation of the proxy voting instructions . The market as a whole has remained steady from 2023 , with an overall rating of Good by respondents . This score has seen a slight shift of 0.05 decimal places over the last 12 months .
BNP Paribas In line with the market average , BNP Paribas has seen a slight increase in its overall rating ( up 0.03 ) and sits comfortably within the Good range . The headline figure of the year concerns Securities Lending ( 5.46 ), which has seen a notable uptick of 56 basis points . This may come as little surprise , given the custodian ’ s launch of its Agency Securities Lending platform , which was introduced last year . Client Service ( 5.72 ) has seen a 0.38 drop in rating , despite one client commending the “ excellent support before and during implementation of CSDR ” as well as how the client service team offers “ ongoing support with fast turnaround to queries ”.
Intesa Sanpaolo An improvement in the number of respondents has this year earned Intesa Sanpaolo a full write-up . With an average overall score of 5.78 , all of Intesa Sanpaolo ’ s scores sit within the Good and Very Good range , and more importantly
– all bar one category ( Liquidity Management 5.20 ) has beaten the global average . It is Account Management and Relationship Management , both at 6.24 , which have received the highest scores . Clients are quick to praise the provider , especially for its responsiveness , mentioned by numerous respondents , who generally seem very happy with the service provided by Intesa Sanpaolo .
Belgium |
Belgium 2024 |
Belgium 2023 |
Global Average |
Difference to Global |
BNP |
Intesa |
Account Management |
5.64 |
5.63 |
5.83 |
-0.18 |
5.73 |
6.24 |
Asset Safety and risk management |
5.61 |
5.68 |
5.73 |
-0.11 |
5.76 |
5.76 |
Asset Servicing |
5.50 |
5.42 |
5.59 |
-0.09 |
5.52 |
5.94 |
Cash Management and FX |
5.37 |
5.25 |
5.46 |
-0.10 |
5.56 |
5.68 |
Client Service |
5.68 |
5.76 |
5.84 |
-0.16 |
5.72 |
5.94 |
Data Services |
5.47 |
5.46 |
5.44 |
0.04 |
5.72 |
5.67 |
Service Innovation |
5.31 |
5.25 |
5.43 |
-0.12 |
5.45 |
5.50 |
Liquidity Management |
5.49 |
5.31 |
5.41 |
0.07 |
5.86 |
5.20 |
Pricing |
5.02 |
5.04 |
5.20 |
-0.18 |
4.91 |
5.38 |
Regulation and Compliance |
5.45 |
5.51 |
5.57 |
-0.12 |
5.50 |
5.76 |
Relationship Management |
5.97 |
5.94 |
6.15 |
-0.18 |
6.03 |
6.24 |
Securities Lending |
5.41 |
5.05 |
5.17 |
0.24 |
5.46 |
6.00 |
Technology |
5.28 |
5.26 |
5.33 |
-0.04 |
5.36 |
5.88 |
Average |
5.48 |
5.43 |
5.55 |
-0.07 |
5.58 |
5.78 |
54 Global Custodian Fall 2024