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and “ very good ” by respondents . Asset Servicing ( 5.70 ) received the highest score , with accompanying comments commending the bank for " reliably providing trading accuracy and reporting ”. MUFG explains to us : “ We pride ourselves on being able to provide top
BNY MUFG UBS 5.43 5.56 5.56 5.27 5.56 5.42 5.57 5.70 5.46 5.09 5.48 5.12 5.57 5.23 5.71 5.43 5.15 5.10 5.43 4.85 5.43 4.83 4.88 5.12 5.83 5.31 5.40 5.43 4.72 5.37 6.03 5.21 6.29 5.33 4.50 5.00 5.43 4.77 5.18
level client service providing white glove service to our clients as the main differentiating factor from our competitors ”. It would seem that clients agree , with one respondent commenting : “ MUFG ' s client service team is excellent , as mentioned before , my experience is positive . They are responsive ,
5.44 5.15 5.40 informative , patient with guidance and professional .”
UBS UBS has joined the US providers this year , making its first appearance in our Agent Banks in Major Markets survey in this jurisdiction . With an average score of 5.40 , UBS beats the global average when it comes to Pricing ( 5.40 ) and Relationship Management ( 6.29 ). It ’ s “ approachable ” stance on pricing seems to be paying off , with clients quick to praise the provider . Relationship Management is where this provider truly shines . This category received the highest score , with one respondent expressing a desire for “ a long-lasting and fruitful relationship ” with UBS . Another notes the “ great assistance ” provided by the bank and a high level of satisfaction with how the relationship is managed by provider in this market . Across the board , it has been a strong entrance for UBS , with every category rated as Good or higher . “ I think our long-standing relationship works well and I hope it continues for many years to come ,” concludes one client .
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