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Methodology Methodology The Global Custodian Agent Bank Surveys are designed to elicit the views and perceptions of cross-border investors about the posttrade services they receive in markets around the world .

They have been conducted annually since 1989 . The Agent Banks in Major Markets ( ABMM ) Survey focuses primarily on those markets categorised as developed by MSCI and S & P . We invite network managers and operations executives from leading global custodians , correspondent banks , brokers , infrastructure providers and asset managers to evaluate the performance of their agent banks .

The response pool is drawn from two sources . Those respondents who completed the survey in the previous year are invited to do so again , while service providers in the markets concerned are invited either to submit client lists for invitation or to approach those clients themselves . Service providers are given controlled access to a back-end system to allow them to validate that the ratings they have received come from bona fide clients . Any responses submitted by institutions that were not clients of the rated provider in the 12 months under review are removed . At the end of the collection process , Global Custodian does its own check to filter out duplicates . Completed online , the questionnaire included 13 service categories . A scorecard allowed respondents to rate each category on a sevenpoint scale from Unacceptable to Excellent . All subsequent questions were optional , allowing for supportive comment to explain rating decisions .

A minimum of 10 responses was required for a country rating to be published and eight responses for an individual provider rating . Responses to the rating questions were converted by the survey system into numbers and weighted . Service providers were also invited to complete a short questionnaire , aimed at allowing us to better understand market and provider changes that might impact results . Based on the data collected , more granular analyses than we are able to publish in the magazine are available . For more information on our Research Plus range of analysis products , please contact beenish . hussain @ globalcustodian . com .

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